Co-experience: Understanding user experiences in social interaction

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52. Taylor, A. and Harper, R. (2002). Age-Old Practices in the “New World”: A Study of Gift. – Giving Between Teenage Mobile Phone User. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Minneapolis, USA. 53. Teague, R.C. & Whitney H.X. (2002). What’s Love Got to Do With It? Why Emotions and Aspirations Matter in Person- Centered Design. In: User Experience, Winter 2002 Vol. 1 No. 3, 6–13. 54. Tollmar, K., Persson, J. (2002) Understanding Remote Presence. In: Proceedings of NordiCHI 2002, October 19–23. ACM. 55. Wright, P., McCarthy, J. & Meekison, L. (2003). Making Sense of Experience. In: Blythe, M.A., Overbeeke, K., Monk, A.F. & Wright, P.C. (Eds.) Funology – From Usability to Enjoyment. Dordrecht: Kluwer Academic Publishers. 154 4 PRESENTING THE ARTICLES
ARTICLE 5 UNDERSTANDING EXPERIENCE IN INTERACTIVE SYSTEMS † ARTICLE 5 155 Forlizzi, Jodi & Battarbee, Katja ABSTRACT Understanding experience is a critical issue for a variety of professions, especially design. To understand experience and the user experience that results from interacting with products, designers conduct situated research activities focused on the interactions between people and products, and the experience that results. This paper attempts to clarify experience in interactive systems. We characterize current approaches to experience from a number of disciplines, and present a framework for designing experience for interactive system. We show how the framework can be applied by members of a multidisciplinary team to understand and generate the kinds of interactions and experiences new product and system designs might offer. † First published in Proceedings of Designing Interactive Systems DIS2004, 1–4 August, Boston, MA (261–268). New York, NY; ACM Press. Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. DIS2004, August 1–4, 2004, Cambridge, Massachusetts, USA. Copyright 2004 ACM 1-58113-787-7/04/0008...$5.00
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Katja Battarbee UNDERSTANDING USER
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FOR YOU
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4 PRESENTING THE ARTICLES 101 1 IT
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an experience, the recipient is use
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It takes a group to turn a design s
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1 INTRO - DUCTION 1.1 FOCUS AND AIM
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duction cycles are short and the st
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fizzy flavoured water seem to be ab
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tronic, and there was no movement o
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and content developers to channel t
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1.3 WHAT IS DESIGN FOR USER EXPERIE
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longer process, in the order of mon
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something independent of being and
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panies are more likely to publish r
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3 CO-EXPERIENCE takes the most prom
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2 USER EXPERIENCE DEMYSTIFIED This
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ecause of the way people enjoy chal
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ness - the ability to facilitate ta
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43 ACTION GOAL goal goal goal actio
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Interaction designers who focus on
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other kinds of products. These mode
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THE MOMENT PAST EXPERIENCE DREAMS F
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experiences with products that do n
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53 ACTION INHERENT INFORMATION AUGM
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Hassenzahl defines fun as a mode of
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ing, and coveting products all elic
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verbal self-reports are subject to
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veen’s alarm clock (ibid.) is int
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spaces illustrates, merely telling
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even artistic, approach that treats
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BEHAVIOUR EXPERIENCE 67 OBSERVATION
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FIGURE 14 69 Empathic observations
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Liz Sanders has been influential in
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FIGURE 17 73 Examples of self docum
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1.1 EXPERIENCES IN SOCIAL INTERAC
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He succeeds in terminating the repo
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86 3 CO-EXPERIENCE drawn from the c
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21 FIGURES 20 The actual fishing ex
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90 3 CO-EXPERIENCE typically half-w
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field testing as an early research
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ple explore a product or a technolo
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the time (articles 1 Mäkelä & Bat
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1 IT’S FUN TO DO THINGS TOGETHER
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102 4 PRESENTING THE ARTICLES cial
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Page 106 and 107: The results of the two user studies
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Page 112 and 113: ACKNOWLEDGEMENTS We thank the other
Page 114 and 115: KEYWORDS User experience, interacti
Page 116 and 117: pretation act to shape the experien
Page 120 and 121: CATEGORIES AND SUBJECT DESCRIPTORS:
Page 122 and 123: make proposals and counterproposals
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Page 126 and 127: and sunniest time of year. The “f
Page 128 and 129: ecome fluent in forms of media, the
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Page 132 and 133: in Computer Systems 2002, Minneapol
Page 134 and 135: INTRODUCTION Usability experts know
Page 136 and 137: 136 4 PRESENTING THE ARTICLES ence
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Page 142 and 143: Sometimes experiences belong to lar
Page 144 and 145: From Liisa: 11 th July 2002 6:35 p.
Page 146 and 147: People may also align with negative
Page 148 and 149: From Thomas: 16 th July 2002 1:41 p
Page 150 and 151: 150 4 PRESENTING THE ARTICLES disti
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Page 156 and 157: CATEGORIES AND SUBJECT DESCRIPTORS:
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Page 160 and 161: USER-PRODUCT INTERACTIONS: FLUENT,
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Page 174 and 175: This leads us to the core question
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Page 182 and 183: INTERVENTIONS A first attempt to sp
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Page 186 and 187: A SCENARIO FOR THE SATELLITES The s
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Page 192: A AFFECTIVE COMPUTING WEBSITE . . .
Page 196 and 197: 196 REFERENCES Beyer, Hugh. & Karen
Page 198 and 199: 198 REFERENCES Garrett, Jesse James
Page 200 and 201: 200 REFERENCES The ever improving d
Page 202 and 203: 202 REFERENCES Picard, Rosalind W.
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1900 ZEPPELIN, ESCALATOR . . . . .
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EVENTS, INVENTIONS, ART, CULTURE DE
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