Co-experience: Understanding user experiences in social interaction

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EVENTS, INVENTIONS, ART, CULTURE DESIGN & BUSINESS COMPUTING & TECHNOLOGY RESEARCH ON PEOPLE AND USER EXPERIENCE 1939 Gone with the Wind and Wizard of OZ (first colour movie) by Victor Fleming. World War II begins. Nylon. Loewy also redesigns Lucky Strike packaging The ABC computer at Iowa State University is perhaps the earliest calculator. 1940 Human factors research moves on from anthropometrics towards studies of decision making 1941 Citizen Kane by Orson Wells 1943 Colossus, a giant decyphering computer is built in Bletcheley Park, England and is a secret until 1970. 1944 The invasion of Normandy, the largest logistics operation to date. 1945 The bombings of Hiroshima and Nagasaki. WW II is over. United Nations is formed. The first time the term “bug” and “debugging” are used for computers. 1946 microwave oven ENIAC is unveiled 1947 Roswell incident of UFO landing The first beetles are produced The precursor to the transistor 210 APPENDIX: HISTORICAL TIMELINE 1948 frisbee, velcro and the Wurlitzer jukebox. The long playing vinyl record. 1950 The first credit card: Diners 1951 Super glue, power steering, video tape recorder Eames Fiberglass Chairs. Polaroid Model 95 camera becomes a success. Kaj Frank rethinks kitchenware with Kilta. Arne Jacobsen’s chair Myran. The transistor. The “Manchester Baby” – the first real computer is built. “Whirlwind” – a computer for real time processing. Routines and re-usable modules are introduced to programming and the first text book is begun. Loewy: Industrial Design
EVENTS, INVENTIONS, ART, CULTURE DESIGN & BUSINESS COMPUTING & TECHNOLOGY RESEARCH ON PEOPLE AND USER EXPERIENCE 1952 Finland finishes paying reparations to the Soviet Union. John Cage’s composition 4’33” (of silence). A computer is on the cover of TIME magazine. 1953 First commercial colour television broadcast The Lamb Handle: a patented, ergonomically researched handle for knives Grace Hopper introduces the idea of a compiler and the general concept of language translation in programming. HISTORICAL TIMELINE: 1939 –1959 211 1954 oral contraceptives, solar cell. McDonalds started. Raymond Loewy designs the Greyhound bus. Timo Sarpaneva’s glass sculptures win the Grand Prix at the Triennale di Milano. 1955 Sarpaneva creates the Iittala logo I Dreyfuss: Designing for People 1956 Paul Rand designs a brand strategy for IBM and the famous logo. Eero Saarinen creates his Tulip chair. The first conference on Artificial Intelligence. 1957 Buddy Holly: Peggy Sue ICSID – International Council of Societies of Industrial Design is formed. Sottsass begins work at Olivetti Computers. The first progamming language and compiler, FORTRAN, is used. First error message. Human Factors and Ergonomics Society is formed 1958 Elvis: Love me tender LISP, a non-numeric programming language for processing strings of symbols is taken into use. 1959 Internal pacemaker, Barbie doll Xerox 914 Copier – a precursor to copier designs of today. A jury of 100 designers vote the Olivetti Lettera 32 typewriter by Nizzoli as the best product of the past 100 years.
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Katja Battarbee UNDERSTANDING USER
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FOR YOU
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4 PRESENTING THE ARTICLES 101 1 IT
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an experience, the recipient is use
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It takes a group to turn a design s
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1 INTRO - DUCTION 1.1 FOCUS AND AIM
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duction cycles are short and the st
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fizzy flavoured water seem to be ab
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tronic, and there was no movement o
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and content developers to channel t
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1.3 WHAT IS DESIGN FOR USER EXPERIE
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longer process, in the order of mon
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something independent of being and
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panies are more likely to publish r
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3 CO-EXPERIENCE takes the most prom
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2 USER EXPERIENCE DEMYSTIFIED This
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ecause of the way people enjoy chal
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ness - the ability to facilitate ta
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43 ACTION GOAL goal goal goal actio
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Interaction designers who focus on
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other kinds of products. These mode
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THE MOMENT PAST EXPERIENCE DREAMS F
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experiences with products that do n
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53 ACTION INHERENT INFORMATION AUGM
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Hassenzahl defines fun as a mode of
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ing, and coveting products all elic
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verbal self-reports are subject to
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veen’s alarm clock (ibid.) is int
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spaces illustrates, merely telling
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even artistic, approach that treats
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BEHAVIOUR EXPERIENCE 67 OBSERVATION
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FIGURE 14 69 Empathic observations
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Liz Sanders has been influential in
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FIGURE 17 73 Examples of self docum
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1.1 EXPERIENCES IN SOCIAL INTERAC
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He succeeds in terminating the repo
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86 3 CO-EXPERIENCE drawn from the c
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21 FIGURES 20 The actual fishing ex
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90 3 CO-EXPERIENCE typically half-w
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field testing as an early research
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ple explore a product or a technolo
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the time (articles 1 Mäkelä & Bat
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1 IT’S FUN TO DO THINGS TOGETHER
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102 4 PRESENTING THE ARTICLES cial
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104 4 PRESENTING THE ARTICLES
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The results of the two user studies
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FIGURE 2 One of the users with a Ph
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joyed the challenge of breaking the
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ACKNOWLEDGEMENTS We thank the other
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KEYWORDS User experience, interacti
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pretation act to shape the experien
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118 4 PRESENTING THE ARTICLES
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CATEGORIES AND SUBJECT DESCRIPTORS:
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make proposals and counterproposals
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The first message (figure 1) is jus
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and sunniest time of year. The “f
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ecome fluent in forms of media, the
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mote storytelling. [3] Narration an
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in Computer Systems 2002, Minneapol
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INTRODUCTION Usability experts know
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136 4 PRESENTING THE ARTICLES ence
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138 4 PRESENTING THE ARTICLES Simil
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ticipant was given a MMS phone (eit
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Sometimes experiences belong to lar
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From Liisa: 11 th July 2002 6:35 p.
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People may also align with negative
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From Thomas: 16 th July 2002 1:41 p
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150 4 PRESENTING THE ARTICLES disti
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152 4 PRESENTING THE ARTICLES 6. Bl
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52. Taylor, A. and Harper, R. (2002
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CATEGORIES AND SUBJECT DESCRIPTORS:
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158 4 PRESENTING THE ARTICLES proac
Page 160 and 161: USER-PRODUCT INTERACTIONS: FLUENT,
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Page 174 and 175: This leads us to the core question
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Page 180 and 181: FIGURE 2 The large emply piazza. FI
Page 182 and 183: INTERVENTIONS A first attempt to sp
Page 184 and 185: • After recording, preview the me
Page 186 and 187: A SCENARIO FOR THE SATELLITES The s
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Page 192: A AFFECTIVE COMPUTING WEBSITE . . .
Page 196 and 197: 196 REFERENCES Beyer, Hugh. & Karen
Page 198 and 199: 198 REFERENCES Garrett, Jesse James
Page 200 and 201: 200 REFERENCES The ever improving d
Page 202 and 203: 202 REFERENCES Picard, Rosalind W.
Page 204: 1900 ZEPPELIN, ESCALATOR . . . . .
Page 208 and 209: EVENTS, INVENTIONS, ART, CULTURE DE
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