Co-experience: Understanding user experiences in social interaction

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FIGURE 2 The large emply piazza. FIGURE 4 The love message. FIGURE 3 The death announcement. FIGURE 5 The box and one message: “Peace forever and for everyone…and maybe a jukebox”
How and what kind of attractor could we introduce to one of the dead squares in order to liven it up as well and mediate intimacy somehow? For several days we observed the main square, which had the highest degree of activity. We saw how people draw together people and how artefacts in the square facilitated this also. Benches among large potted plants provided a place for the elders to sit together and chat, to watch people walk by or to rock the baby carriages of their new-born grandchildren, for couples of all ages to sit together and flirt. At least three generations of people harmoniously shared a common place. Being situated at the crossing of several streets, people walked across the square in many directions, avoiding and walking around the benches and plants, which divided the square into smaller areas for paths. Besides this, the main square was also framed by several “functional” buildings: the town hall on one side, a bank on another, several small cafes with terraces on the other sides. All of these influences together make it virtually impossible for community members not to interact with each other. The square, in that sense, was a facilitator for occasional social interaction and potential intimacy. Further down the shopping street was another square, not nearly as lively as the one described above. Parts of it were being renovated and covered in scaffolding. Although in itself a beautiful square, framed on three sides by an impressive galleria, a theatre, a library, and some cafes and shops on the side of the shopping street, it lacked the inviting atmosphere. What kind of artefacts could we introduce to breathe life into this piazza? We also observed the pervasive presence of references to everyday aspects of life on many walls in the city. For example, when fellow community members have passed away, it is announced by posting black and white notices on designated walls, very similar to obituaries in newspapers. The most emotionally evocative of these was the notice for a young woman, printed especially in colour with a red rose and a photograph of her smiling at the camera. On a happier note, a private house proudly advertised the birth of a baby boy by affixing a little wreath of flowers next to the door with a short message announcing the birth of “Andrea” on the pale blue ribbon. The most memorable of many intimate messages throughout the city was perhaps that by the anonymous man, in love with a girl called Sonia. He had confessed his love by writing neatly “Ti amo Sonia” with black marker all over the city, including a mailbox. The presence, and acceptance of, references to all stages of life, could be felt strongly throughout the city. ARTICLE 6 181
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Katja Battarbee UNDERSTANDING USER
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FOR YOU
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4 PRESENTING THE ARTICLES 101 1 IT
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an experience, the recipient is use
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It takes a group to turn a design s
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1 INTRO - DUCTION 1.1 FOCUS AND AIM
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duction cycles are short and the st
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fizzy flavoured water seem to be ab
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tronic, and there was no movement o
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and content developers to channel t
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1.3 WHAT IS DESIGN FOR USER EXPERIE
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longer process, in the order of mon
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something independent of being and
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panies are more likely to publish r
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3 CO-EXPERIENCE takes the most prom
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2 USER EXPERIENCE DEMYSTIFIED This
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ecause of the way people enjoy chal
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ness - the ability to facilitate ta
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43 ACTION GOAL goal goal goal actio
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Interaction designers who focus on
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other kinds of products. These mode
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THE MOMENT PAST EXPERIENCE DREAMS F
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experiences with products that do n
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53 ACTION INHERENT INFORMATION AUGM
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Hassenzahl defines fun as a mode of
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ing, and coveting products all elic
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verbal self-reports are subject to
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veen’s alarm clock (ibid.) is int
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spaces illustrates, merely telling
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even artistic, approach that treats
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BEHAVIOUR EXPERIENCE 67 OBSERVATION
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FIGURE 14 69 Empathic observations
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Liz Sanders has been influential in
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FIGURE 17 73 Examples of self docum
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1.1 EXPERIENCES IN SOCIAL INTERAC
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He succeeds in terminating the repo
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86 3 CO-EXPERIENCE drawn from the c
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21 FIGURES 20 The actual fishing ex
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90 3 CO-EXPERIENCE typically half-w
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field testing as an early research
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ple explore a product or a technolo
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the time (articles 1 Mäkelä & Bat
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1 IT’S FUN TO DO THINGS TOGETHER
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102 4 PRESENTING THE ARTICLES cial
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104 4 PRESENTING THE ARTICLES
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The results of the two user studies
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FIGURE 2 One of the users with a Ph
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joyed the challenge of breaking the
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ACKNOWLEDGEMENTS We thank the other
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KEYWORDS User experience, interacti
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pretation act to shape the experien
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118 4 PRESENTING THE ARTICLES
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CATEGORIES AND SUBJECT DESCRIPTORS:
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make proposals and counterproposals
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The first message (figure 1) is jus
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and sunniest time of year. The “f
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ecome fluent in forms of media, the
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Page 132 and 133: in Computer Systems 2002, Minneapol
Page 134 and 135: INTRODUCTION Usability experts know
Page 136 and 137: 136 4 PRESENTING THE ARTICLES ence
Page 138 and 139: 138 4 PRESENTING THE ARTICLES Simil
Page 140 and 141: ticipant was given a MMS phone (eit
Page 142 and 143: Sometimes experiences belong to lar
Page 144 and 145: From Liisa: 11 th July 2002 6:35 p.
Page 146 and 147: People may also align with negative
Page 148 and 149: From Thomas: 16 th July 2002 1:41 p
Page 150 and 151: 150 4 PRESENTING THE ARTICLES disti
Page 152 and 153: 152 4 PRESENTING THE ARTICLES 6. Bl
Page 154 and 155: 52. Taylor, A. and Harper, R. (2002
Page 156 and 157: CATEGORIES AND SUBJECT DESCRIPTORS:
Page 158 and 159: 158 4 PRESENTING THE ARTICLES proac
Page 160 and 161: USER-PRODUCT INTERACTIONS: FLUENT,
Page 162 and 163: 162 4 PRESENTING THE ARTICLES end,
Page 164 and 165: tive, often shared experiences - su
Page 166 and 167: 166 4 PRESENTING THE ARTICLES inter
Page 168 and 169: oth a subjective and objective view
Page 170 and 171: 170 4 PRESENTING THE ARTICLES T. Ed
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Page 174 and 175: This leads us to the core question
Page 176 and 177: that resist all your attempts to un
Page 178 and 179: or even grass. This poses new chall
Page 182 and 183: INTERVENTIONS A first attempt to sp
Page 184 and 185: • After recording, preview the me
Page 186 and 187: A SCENARIO FOR THE SATELLITES The s
Page 188 and 189: pants can experience affective inti
Page 190 and 191: the importance of qualitative exper
Page 192: A AFFECTIVE COMPUTING WEBSITE . . .
Page 196 and 197: 196 REFERENCES Beyer, Hugh. & Karen
Page 198 and 199: 198 REFERENCES Garrett, Jesse James
Page 200 and 201: 200 REFERENCES The ever improving d
Page 202 and 203: 202 REFERENCES Picard, Rosalind W.
Page 204: 1900 ZEPPELIN, ESCALATOR . . . . .
Page 208 and 209: EVENTS, INVENTIONS, ART, CULTURE DE
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