Co-experience: Understanding user experiences in social interaction

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group is for person centred frameworks that focus primarily on the individual’s experience and the elements that contribute to it. These tend to be a description of general characteristics of experience that are relevant for going beyond utility and usability. The second group is for the approaches that aim to connect product features to experience and create checklists describing the product-related experience contexts. They tend to focus on the practical ways in which evaluations or distinctions can be made of the experience. The third group is an approach that focuses on the interaction between person and the product in its context. In fact, for these the product is merely the connective node in a network of things in context. Furthermore, in contrast to the other approaches that often seek to identify relevant dimensions for experience, needs and desires become relevant if and when they emerge in the interaction, but there is no prescribed checklist for those either. What all these frameworks have in common is a designer friendly simplicity and the preference for using a small number of concepts, generally three to five, over detailed, complex and specific categorisations, processes or methods. After all, an idea needs to be well-understood to be easy to apply in designing and creating something new. 38 2 USER EXPRERIENCE DEMYSTIFIED 2.1.1 PERSON-CENTRED FRAMEWORKS: WHAT PEOPLE NEED These frameworks cover a wide array of ways to understand people. Some of the frameworks focus on people’s needs in general, others focus on the relationships that people have with products. Further still, some approaches look at why some activities with products are pleasurable and others are not. What these all have in common is the idea that products should satisfy people’s needs and that user experiences revolve around these needs. The frameworks then differ in the naming and interpretation of the needs and how specific or generally human the named needs are. Although not a framework on user experience, it is relevant to begin with the key formulation of the “beyond usability” literature. Jordan’s version of the four pleasures (first presented by Tiger) lists the kinds of pleasures that people can have with products. Ideo pleasure refers to values that products can satisfy. This means that products are sometimes chosen because they reflect or represent values that are important to the person. Socio pleasure deals with interaction with others. Products that facilitate communication as well as those that serve as conversation pieces contribute to socio pleasure. Physio pleasure relates to the senses. Visual qualities are important, but so also are audio, tactile and olfactory qualities. Psycho pleasure relates to the mind, and is rewarding
ecause of the way people enjoy challenge, learning and problem solving. (Jordan 2000) These four kinds of pleasure show how pleasure can tie into almost any aspect of life. The six degrees of freedom of user experience space (Marcus 2004) focus on the user’s needs although the descriptions of the elements are written to apply specifically to the design of interactive products and websites. I-ware relates to identity and privacy, you-ware to connecting to other people and communities, fun-ware is for entertainment, buy-ware is about commerce, know-ware about information and be-ware about self-enhancement and wellbeing (see Figure 1). The advantage and shortcoming of such application-specific frameworks is that some aspects (as here privacy, commerce and knowledge) are presented in a way that relates to the activities or product categories of the specific domain, but that applying such frameworks to other kinds of design might not work as well. This seems to echo the kind of thinking that is behind Jordan’s four 39 be-ware SELF- ENHANCEMENT you-ware RELATIONSHIPS know-ware INFORMATION I-ware IDENTITY ENTERTAIN- MENT fun-ware COMMERCE buy-ware FIGURE 1 Six degrees of freedom of user experience space (Marcus 2004).
Page 3 and 4: Katja Battarbee UNDERSTANDING USER
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21 FIGURES 20 The actual fishing ex
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90 3 CO-EXPERIENCE typically half-w
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field testing as an early research
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ple explore a product or a technolo
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the time (articles 1 Mäkelä & Bat
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1 IT’S FUN TO DO THINGS TOGETHER
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102 4 PRESENTING THE ARTICLES cial
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104 4 PRESENTING THE ARTICLES
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The results of the two user studies
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FIGURE 2 One of the users with a Ph
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joyed the challenge of breaking the
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ACKNOWLEDGEMENTS We thank the other
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KEYWORDS User experience, interacti
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pretation act to shape the experien
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CATEGORIES AND SUBJECT DESCRIPTORS:
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make proposals and counterproposals
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The first message (figure 1) is jus
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and sunniest time of year. The “f
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ecome fluent in forms of media, the
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mote storytelling. [3] Narration an
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in Computer Systems 2002, Minneapol
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INTRODUCTION Usability experts know
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136 4 PRESENTING THE ARTICLES ence
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138 4 PRESENTING THE ARTICLES Simil
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ticipant was given a MMS phone (eit
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Sometimes experiences belong to lar
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From Liisa: 11 th July 2002 6:35 p.
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People may also align with negative
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From Thomas: 16 th July 2002 1:41 p
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150 4 PRESENTING THE ARTICLES disti
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152 4 PRESENTING THE ARTICLES 6. Bl
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52. Taylor, A. and Harper, R. (2002
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CATEGORIES AND SUBJECT DESCRIPTORS:
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158 4 PRESENTING THE ARTICLES proac
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USER-PRODUCT INTERACTIONS: FLUENT,
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162 4 PRESENTING THE ARTICLES end,
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tive, often shared experiences - su
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166 4 PRESENTING THE ARTICLES inter
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oth a subjective and objective view
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170 4 PRESENTING THE ARTICLES T. Ed
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This leads us to the core question
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that resist all your attempts to un
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or even grass. This poses new chall
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FIGURE 2 The large emply piazza. FI
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INTERVENTIONS A first attempt to sp
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• After recording, preview the me
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A SCENARIO FOR THE SATELLITES The s
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pants can experience affective inti
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the importance of qualitative exper
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A AFFECTIVE COMPUTING WEBSITE . . .
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196 REFERENCES Beyer, Hugh. & Karen
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198 REFERENCES Garrett, Jesse James
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200 REFERENCES The ever improving d
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202 REFERENCES Picard, Rosalind W.
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1900 ZEPPELIN, ESCALATOR . . . . .
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EVENTS, INVENTIONS, ART, CULTURE DE
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Co-experience: Understanding user experiences in social interaction

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