Co-experience: Understanding user experiences in social interaction

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The analysis of the user experience approaches and frameworks has proceeded by comparing models to each other and identifying similarities and differences. The groupings have been revised as the work has progressed, and thoughts have become clearer and better defined. The concept of co-experience has also gone through several cycles of descriptions and definitions, which are evident in articles 2 (Battarbee 2003a) 3 (Battarbee2003b), 4 (Battarbee & Koskinen forthcoming) and 5 (Forlizzi & Battarbee 2004). The early attempts to describe what kinds of experiences become shared or what dimensions describe such shared experiences also address different audiences. The short article 2 (Battarbee 2003a) is for the computer human interaction audience and article 3 (Battarbee 2003b) is aimed at a design audience with an interest in pleasure and its relation to design. The definition of co-experience became more solid in article 4 (Battarbee & Koskinen forthcoming), where it was described as a process of lifting up and responding to experiences. Article 5 (Forlizzi & Battarbee 2004) further attempted to connect the concept to other evolving models of user experience. 1.6 THE STRUCTURE OF THE DISSERTATION 32 1 INTRODUCTION This dissertation contains two parts: the introduction essay and the articles. The purpose of the introduction essay is to present the work that has been published in the articles as a coherent whole, describing the backgrounds of the arguments, the arguments themselves, and connecting the work and ideas described in the articles together. 1 INTRODUCTION describes the aims of the study. It states the problem of individualistic bias in the understanding of user experience, and the general lack of a common definition. It seeks to explain this situation with a review of the emergence and development of the term user experience through the last one hundred years. The concept of meaning is described as a key aspect of user experience. The data, methods and structure of this article-based dissertation are also explained. 2 USER EXPERIENCE DEMYSTIFIED reviews a broad selection of existing frameworks that describe or define user experience and compare them to each other. As emotions are identified as a key element of experience, the chapter also reviews current research approaches to emotion and design, defining their essential differences. The interactionist approach is selected as the most valid one, and emotions in interaction are also discussed. The chapter also compares and analyses four well-published approaches of understanding and designing for user experience.
3 CO-EXPERIENCE takes the most promising aspects of existing frameworks, but points out their shortcomings: a lack of addressing how meaning comes to be and how it changes in social interaction. To account for this, the work builds on a framework based on symbolic interactionism. This chapter also discusses the methodological implications that co-experience has on conducting user studies and design, emphasising field studies, prototyping and empathic observations. 4 PRESENTING THE ARTICLES introduces the articles and discusses the work described in each. The articles included in this dissertation are all published in English in peer-reviewed conference proceedings or journals, and are printed in this chapter in their entirety. 33
Page 3 and 4: Katja Battarbee UNDERSTANDING USER
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3.1.1 EXPERIENCES IN SOCIAL INTERAC
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He succeeds in terminating the repo
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86 3 CO-EXPERIENCE drawn from the c
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21 FIGURES 20 The actual fishing ex
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90 3 CO-EXPERIENCE typically half-w
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field testing as an early research
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ple explore a product or a technolo
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the time (articles 1 Mäkelä & Bat
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1 IT’S FUN TO DO THINGS TOGETHER
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102 4 PRESENTING THE ARTICLES cial
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104 4 PRESENTING THE ARTICLES
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The results of the two user studies
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FIGURE 2 One of the users with a Ph
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joyed the challenge of breaking the
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ACKNOWLEDGEMENTS We thank the other
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KEYWORDS User experience, interacti
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pretation act to shape the experien
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CATEGORIES AND SUBJECT DESCRIPTORS:
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make proposals and counterproposals
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The first message (figure 1) is jus
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and sunniest time of year. The “f
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ecome fluent in forms of media, the
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mote storytelling. [3] Narration an
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in Computer Systems 2002, Minneapol
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INTRODUCTION Usability experts know
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136 4 PRESENTING THE ARTICLES ence
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138 4 PRESENTING THE ARTICLES Simil
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ticipant was given a MMS phone (eit
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Sometimes experiences belong to lar
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From Liisa: 11 th July 2002 6:35 p.
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People may also align with negative
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From Thomas: 16 th July 2002 1:41 p
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150 4 PRESENTING THE ARTICLES disti
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152 4 PRESENTING THE ARTICLES 6. Bl
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52. Taylor, A. and Harper, R. (2002
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CATEGORIES AND SUBJECT DESCRIPTORS:
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USER-PRODUCT INTERACTIONS: FLUENT,
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162 4 PRESENTING THE ARTICLES end,
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tive, often shared experiences - su
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166 4 PRESENTING THE ARTICLES inter
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oth a subjective and objective view
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170 4 PRESENTING THE ARTICLES T. Ed
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This leads us to the core question
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that resist all your attempts to un
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or even grass. This poses new chall
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FIGURE 2 The large emply piazza. FI
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INTERVENTIONS A first attempt to sp
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• After recording, preview the me
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A SCENARIO FOR THE SATELLITES The s
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pants can experience affective inti
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the importance of qualitative exper
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A AFFECTIVE COMPUTING WEBSITE . . .
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196 REFERENCES Beyer, Hugh. & Karen
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198 REFERENCES Garrett, Jesse James
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200 REFERENCES The ever improving d
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202 REFERENCES Picard, Rosalind W.
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1900 ZEPPELIN, ESCALATOR . . . . .
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EVENTS, INVENTIONS, ART, CULTURE DE
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Co-experience: Understanding user experiences in social interaction

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