Admin Guide - VoIP software provider

callcenter finishvoice default file when set to "finish with voice" in scriptsCallCenter handlingincoming 0=not handledCallCenter maxcallatonce max number of calls in one round when in predective (error guard)CallCenter maxcallsperminute max new call attempts/minute when in predective (error guard)CallCenter maxcalltrycount max attemt of calls for a clientCallCenter maxrecallafter client can be recalled in this intervalCallCenter maxrecallafterall client can be recalled in this interval by any operatorCallCenter maxrecallbefore client can be recalled before the specified timecallcenter maxrecallmin restriction of the recall date-time input in MAgentCallCenter maxrecalltrycount max attemt of REcalls for a clientCallCenter mobileratio_08_12 percent of mobile calls in the specified period [1-100]callcenter mobileratio_12_16 percent of mobile calls in the specified period [1-100]CallCenter mobileratio_16_20 percent of mobile calls in the specified period [1-100]CallCenter mobileratio_20_08 percent of mobile calls in the specified period [1-100]CallCenter mobileratio_weekend percent of mobile calls in the specified period [1-100]CallCenter predectivecheckival controlls the speed of the predective dialer thread -advanced technical settingCallCenter predectivecorrection correction of precalculated success ratio statistics in predective. for example if we set it to 80CallCenter predectivecutnofreeop disconnect pending predective calls if no more operator waitingCallCenter predectivedial dialing mode: 0=simple MAgent requestsCallCenter predectivelogging details of predective logs (0=no logsCallCenter predectivemaxsucccalls max predective calls in the same time (check in calllist)CallCenter predectivemaxsuccmobilecalls max predective mobile calls in the same time (check in calllist)callcenter presentationmode 0=no presentationsCallCenter quotastatrecalcival how often the quotas will be recalculatedcallcenter recallonlyinsamecampaign call only with its own campaign (no recalls from other campaigns)CallCenter recallrescheduleival if call continue to failCallCenter recallrescheduleivalfirst if call failed for the first timeCallCenter recallrestrictions recall mode: 0=give to the same operator