Admin Guide - VoIP software provider

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5.18. Too low ASR1. Check disconnect reasons for that direction2. Check if gateway audio is ok5.19. Too low ACL1. Check disconnect reasons for that direction5.20. SIM cards with low credit1. Check if you have chargecards for that simpacket2. Check charge fields in tb_sims (check if charging is enabled, lastchargetry date, etc)5.21. GSM Gateway not working1. Do the required settings for that box (pc config)2. Check logs3. Check if voipgsmgw and vclientsrv is enabled on the firewall4. Check if vclientsrv service is running5.22. GSM Gateway malfunctions1. Cannot open sound deviceRestart the pc. The usb sound devices will be remapped on pcrestart if allowed in inifile (check gw inifile and allow usbremap)2. Lines in routing statusEnable voipgsmgw and vclientsrv on the gw pc firewall3. No callsCheck gw,sim and packet priorityCheck the routing table4. Wrong statistics (ASR/ACL)Check disconnect reasonsCheck if simcard is not blocked by service provider5. Other problemsCheck statisticsCheck disconnect reasonsCheck gw, sim and packet priorities
Check the routing tableCheck the log filesRestart the gateway5.23. Wrong disconnect reasons1. Check firewalls2. Check the log file for that directions5.24. MManage cannot connect to the server1. Ping the server box. If ping is working, then check your username/password2. Restart the server if you are sure that it is blocked3. If still is not working, call the administrator immediately5.25. Too slow MManage1. Check your internet connection2. Check server processor load. If too high, then check server logs, and if necessary, restart the server3. If the problem persists, call the administrator5.26. Server software problem (service unavailable)1. Restore the last good configuration (Stop the service with stop.bat, copy all files from the lastconfig directory, near the current config and restartthe service with start.bat)5.27. Server OS, Database or Hardware problem (server unavailable)1. Follow the failover plan.2. Call the administrator5.28. How to restart the server serviceMManage->Administration->Server Console->Connect and send the „servicerst” command5.29. How to restart the server box-MManage->Administration->Server Console->Connect and send the „pcrst” command
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4.6.9. New Simcard ................
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4.11.14. IVR ......................
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5.43. The conversation volume is to
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VersionMizuServer v4.2 Administrato
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1.2.1. Hosting‣ MS-SQL backend (E
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‣ RFC 3515 Refer Method‣ RFC 33
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‣ Video‣ Conference calls‣ T.
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-Desired-desired minute on packet-p
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VoIP-GSM hardware listing:VoIP-GSM
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‣ Can be used as virtual servers1
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2.1.1. SIP StackThe Mizu SIP stack
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SIM BankThe built-in simbank will a
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For more than 3 Gb set boot.ini: /3
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Firewall, prefix rules, BRS, etc12.
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3.5.3. Built-in database backupYou
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3.5.8. Disaster recoveryYou must al
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3.5.11. How to set up automated bac
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4. Administration4.1. MManage4.1.1.
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Almost all tasks are done by select
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4.2.1. Current CallsCurrently runni
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CDRC: call attempt countSL: speech
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-ASR: the number of successfully an
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The server will collect the reason
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4.2.11. LogsHere you can see the lo
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Signalout: audio signal strength re
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OpWaitTime (WaitTime): the time ela
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0:Calling card -isoperator set to 6
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50: admin60: general adminAddedBy:
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Direction3: prefix. users can have
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0 = received address and the addres
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For example if we set it to 5, than
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If the actual sip proxy require aut
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*SIP endusers are usually authentic
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Enabledprefixes: can be one prefix
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@fromip varchar(22), /*caller ip ad
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4.4.4. Prefix RulesYou can rewrite
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In Caller Prefix, you can place onl
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The routing is blocked if the follo
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Simcard priority (simple)Simcard mi
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Fields have the following meanings:
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statistics and if there is predefin
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For every simpacket you can restric
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Field descriptions:Title: the name
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4.5.2. Price ListOn the List tab yo
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Creditelapseunit: prepaid credits w
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-goodbye message4.5.7. The billing
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2=Proform3=Advance4=Invoice5= Credi
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All credit changes for prepaid user
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Plug 'n PayPRIGateProtxPSIGateRTWar
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‣ ivrbilling is 5: (server side i
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4.6.2. GatewaysUsed to configure yo
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Sim distribution: all existing simc
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LastDialedNum: the called party num
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Cannot Get Credit: automatic credit
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4.6.11. SIM BankIn the SIM Bank for
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callcenter finishvoice default file
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license MAXSL default license (will
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settings checkmaxnumlen max called
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settings filetransfertick fileserve
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settings peaktimeend peaktime setti
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SimPlatform enforcegwname accept on
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SIPSettings im_parentid used for in
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supervisor maxnocdrmin restart if n
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4.7.9. Phone NumbersNumbers allocat
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if 1 then the conversations (voice)
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volume in (sound device recorder fr
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eset the gw if we have fewer linesm
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outserverip=//keep connected to the
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Page 149 and 150: With the Campaign drop-down list yo
Page 151 and 152: -4: finised with voice-5: jump forw
Page 153 and 154: _The _ character automatically inse
Page 155 and 156: -Script answers: answer list. Depre
Page 157 and 158: Status texts can be configured in t
Page 159 and 160: Callnumbertype: 0=start with landli
Page 161 and 162: There are separate predictive threa
Page 163 and 164: Make sure to setup the callback num
Page 165 and 166: 4.9.14. KeywordsThe following contr
Page 168 and 169: 4.10.2. Manual CallSimple VoIP clie
Page 170 and 171: -as RFC2833SIP endpoints support th
Page 172 and 173: 3: stay in line with the old client
Page 174 and 175: If you uncheck the “Wait for play
Page 176 and 177: IvrAction(EIvrActionType actiontype
Page 178 and 179: -Play File: Please enter the destin
Page 180 and 181: Incoming SMS requests can be conver
Page 182 and 183: Content-Type: application/x-www-for
Page 184 and 185: Before to add any reseller in the s
Page 186 and 187: Introduction:Mizu servers can autom
Page 188 and 189: flyto=local/local/2/999999 //local
Page 190 and 191: 5. atarongk will forward the call t
Page 192 and 193: Setup routing to point to the upper
Page 194 and 195: if the backup server fails (the ser
Page 198 and 199: -If you cannot connect with MManage
Page 200 and 201: 5.41. How to set up basic billing?O
Page 202 and 203: 5.51. Gateway and channels are inac
Page 204 and 205: The conversions are done based on t
Page 206 and 207: RTP: media channel protocolSIP: The
Page 208 and 209: 3. Setup Auto-SaveSelect the Progra
Page 210 and 211: When the software has no builtin an
Page 212 and 213: Dbbackupdir: database backup direct
Page 214 and 215: In the virtserver, the mainserver m
Page 216 and 217: 5.80. Server supervisorThe mserver
Page 218 and 219: Numbers are treated as “short”
Page 220 and 221: 5.88. CLI settings / A and B number
Page 222 and 223: Restricted Cone:A restricted cone N
Page 224 and 225: Turn on quickrtpTurn off forking (m
Page 226 and 227: (select id from tb_groups where nam
Page 228 and 229: 5.101. Reseller checklist-set the
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