Admin Guide - VoIP software provider

3. Check if username exists4. Check if usergroup matches the caller usergroup5. Check user firewall settings5.12. No call on Gateway1. Check gateway absolutepriority, priority, enabled, temporarilydisabled and allowedpartners2. Check if the gateway is online and sims are registered3. Check sim packet settings (allowedpartners)4. Check the routing on that simcards5.13. No call on SIM1. Check if simcard is active2. Check allowedpartners, absoluteprioritypartners, absolutepriority3. Check sim packet settings, including min/max speechlengths5.14. No voice (caller and called cannot hear each-other)1. Check routertp settings for the caller and the called2. Check called firewall and nat settings5.15. Too many wrong calls on a simpacket (low ASR/ACL)1. Check disconnect reasons2. Check if gateway is working ok (another type of simcards on that gateway are working)3. Check if simcards are not blocked by service provider (make a test call and listen)5.16. Not enough or too many calls on a sim or simpacket1. Check absolutepriority, min/max daily/monthly minutes on sim and simpacket2. Check the routing for that packet5.17. Calls are routed to wrong simcards1. Check absolutepriority for gateway, sim and simpacket2. Check routing patterns and timetable