Admin Guide - VoIP software provider

Calls will not be forwarded to gsm gateway without a delay between (configurable)SIM BankSimcards can be managed on a central location, and they will “fly” between gatewaysMany other tricksAsk the Mizu support for more details4.8.8. How to setup a gateway behind a NATFor the basic gateway the followin port forward must be applied on your NAT box:-TCP: 1721 (h323 signaling)-TCP: 3386 (remote desktop)-UDP: 44444 (“voice-here”)-at least 16 UDP port for RTP (setup the minrtpport and maxrtpport settings accordingly in the voipgsmgw.ini)(RTP media may work without the port forwarding set explicitly. This depends on caller party)-TCP: 21 (optional for ftp access)For advanced gateways and servers the following port ports must be forwarded also:-TCP: 1720 (default h323 GK signaling)-UDP: 5060 (default SIP port)-TCP: 9885, 9886, 9889 (gsm server, admin port, log port)-TCP: 1433 or 2223 (for SQL server)-TCP: 80 (optional for HTTP)*you may use other ports than the defaults listed above4.9. Call CenterThis section will describe the outgoing callcenter module but can also be useful to read when using the incoming callcenter module (e.g. IVR)The Mizu callcenter combine the maximum efficiency with easy to use, intuitive interfaces.Statistics can be viewed in real-time. See Callcenter Statistics for more details.4.9.1. UsersWill load the callcenter operators (agents). Here you can add, delete and edit them.The basic settings are placed on the Edit Operator tab. SIP enduser related settings can be edited on the Advanced tab.