Admin Guide - VoIP software provider

2. Hit “New User” and than accept the the copy from existing option (cloning)3. Check at least the following fields: username, password, parent id, authorizaton type (usually username/password), prepaid/postpaid, billed user4. Check other settings5. Save5.62. Basic callcenter tasks1. Setup your server as for a normal sofswitch (routes)2. Create campaigns3. Add callcenter operators4. Assign operators to campaigns5. Add or import clients6. Assign clients to campaigns7. Add presentation locations8. Setup global callcenter configurations9. Operators now are ready to start there MAgent application10. Check statistics11. Print invitations12. Use checklist when you are on presentations5.63. AbbreviationsASR: average success ratio (percent of the connected calls)ACD: average call duration. The same as ACL(ACD: Automatic Call Distributor)ACL: average call length. The same as ACDSIMID: sim identifier. 13-17 digit number stored in the simcard (and written on the simcard)IMEI: gsm engine identifier (should be globally unique)ACT: average connect time. The time elapsed from setup until the connect in secondsPF: profit. (for correct values, requires your billing module to be properly configured)SUCC: successful call count (same as ASR but not in percent)CCC: concurrent (simultaneous) call countCC: callcenterTCP: is a connection-oriented internet protocolUDP: internet core protocol for datagram packets (not reliable)