Admin Guide - VoIP software provider

Rtpsent and rtprec is 0 when media routing has failed (if we don‟t route the media, or the terminating endpoint don‟t send media info to us, thesystem will set there values to 1, so this condition will be true)All prices in the cdr records are calculated with VAT included!4.3.14. BalanceDuration lists of several traffic types.4.3.15. Callcenter StatisticsStatistics related to callcenter operations: Campaign and operator statistics.StartTime: operator first login in MAgent in the current dayEndTime: operator last seen time in the current dayWorkTime: time when MAgent was runningActiveTime: time when the operator is in “Automatic Call” form and not paused