12.07.2015 Views

Admin Guide - VoIP software provider

Admin Guide - VoIP software provider

Admin Guide - VoIP software provider

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Callnumbertype: 0=start with landline, and if fail, call mobile, 1=start with mobile, and if fail, call landline, 2 =call only landline, 3 = call onlymobileMaxcalltrycount: max number of calls to a client (except recalls).Maxrecalltrycount: max number of recalls to a client.Recallrestrictions: 0=try to recall with the same operator, but allow other if no recall, 1 = only with the same operator, 2=any operator can recall, 3=disable recallsPredectivedial: predective dialing: 0=don't use, 1=onfree, 2=onfree + periodic,3=periodic,4=automatic,>4=automatic will switch to 2 if thisnumber is operator reachedpredectivelogging: will save detailed logs about predective activities and statuseswaitforpredective: timeout in sec to wait for a free operator on connect. 0 disables waiting. -1 will disconnect all calls in progress (ringing) whenthere are no more free operators.Predectivecorrection: initiated call count correction in percent (for example 80 will generate calls faster by 20%)Callbackhandling: 0=dropp calls, 1=forward to the same UE if exists, 2=forward to a free operator, *3=try to forward to a operator but on failroute to the same UE, 4= forward to UE and if not exists than to a free operator , other=forward to the specified numberCallbacknumber: special threatments when this number is called. When the predective caller user is already created, than the callbacknumber is itsusernameCallbackroutenumber: called operator when callbackhandling is 1,3 or 4. defaults to callbacknumberccorder: determine how clients are loaded0: campaing client id1: load calls from A to Z2: load calls from Z to A3: load calls in random orderOther: not orderedwaitifnotconnected: wait after calls (callmaxwait sec) even if it is not connected (to allow opertor work)callbackringtimeout: ring timeout on callback (after than play ivr message if set)callmaxwait: max waittime allowed for operators between calls (for administrative purposes)callbackivr: play special messgae (callback.wav) if no operator found or ring timeout expiredcallbackhandling: 0=dropp calls, 1=forward to the same UA if exists, 2=forward to a free operator, 3=try to forward to a operator but on fail routeto the same UA, 4= forward to UA and if not exists than to a free operator , other=forward to the specified numbercallbackautorecall: 1= schedule for recall if number is in campaign,0=don't recall automaticallydefrecallmin: the callback date-time selector will appear with this default recall minuemaxrecallmin: max minute setting allowed for callbacks in MAgentfinishvoice: calls will be finished with this voice promtmobileratio_X_Y: the percent of mobile calls between hours X and Y

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