Admin Guide - VoIP software provider

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‣ Video‣ Conference calls‣ T.38 fax relay‣ SMS relay‣ SMS commands (callback, P2P)‣ Web interface1.2.5. Call Center‣ Automatic Call Distribution: like simple automatic dialing, power dialing, predictive dialing, predictive intelligent dialing‣ IVR‣ Call Recoding: All calls can be recorded and stored‣ Real time call check out: Supervisors can listen to the ongoing calls real time‣ PBX Features: Call hold, call wait, call transfer, call forward (conditional and unconditional), call conference, CLIP, CLIR‣ Customizable Scripts: script tree, with any number of branches, answers, and reason codes.‣ Customizable IVR: Any number of language, any number of branches, voice and faxmail, call transfer to the operators‣ Statistic generation: customer statistics, operator statistics, call related statistics, work time statistics, campaign statistics‣ Campaign creation: supervisors can create a campaigns‣ Invitation letter: customization, and automatic printing‣ Report generation: Specific hourly, daily and weekly reports1.2.6. Accounting‣ ACD Features‣ Unlimited accounts / Unlimited Extensions‣ Automatic pincode generation‣ Flexibile authentication (digest,IP,port,user,etc)1.2.7. Routing‣ Custom Routing Rules‣ Multi-Carrier Support‣ ACL‣ Sophisticated configurations‣ Load Balancing on available devices‣ Rerouting
‣ Number rewriting (calling and called)‣ Failowering (multiple levels)‣ Least Cost Routing‣ BRS -quality based routing‣ Call Control Features (Maximum Talk Time, Max Ring Time)‣ Call routing based on PLMN tariff packages‣ Blacklist/White list filtering‣ Time of Day Routing‣ Direct Inward Dialing (DID)‣ Route capacity‣ Outbound Dial Map‣ Speed Dial Numbers‣ Auto call forwarding‣ ANI Routing‣ IP Blacklists‣ Custom <strong>VoIP</strong> Providers‣ Fraud detection tools‣ Support for NAT traversal‣ Automatic capacity rebalancingRemote Linked Servers‣ Automatic channel management‣ Number portability support‣ User authentication by username/password, IP address, techprefix, caller number‣ GeoIP database‣ Automatic SIM allocation:Sim allocation rules:Rules can be defined on multiple levels: global, partner, gateway, engine, simpacket, simcard, time-Static-will not modify gw settings-Limits-sl (day/month)-packet allowed intervals-min/max lines for partner-Priorities-sim partnerm, sim, gw
Page 6 and 7: 4.6.9. New Simcard ................
Page 8 and 9: 4.11.14. IVR ......................
Page 10 and 11: 5.43. The conversation volume is to
Page 12 and 13: VersionMizuServer v4.2 Administrato
Page 14 and 15: 1.2.1. Hosting‣ MS-SQL backend (E
Page 16 and 17: ‣ RFC 3515 Refer Method‣ RFC 33
Page 20 and 21: -Desired-desired minute on packet-p
Page 22 and 23: VoIP-GSM hardware listing:VoIP-GSM
Page 24 and 25: ‣ Can be used as virtual servers1
Page 26 and 27: 2.1.1. SIP StackThe Mizu SIP stack
Page 28 and 29: SIM BankThe built-in simbank will a
Page 30 and 31: For more than 3 Gb set boot.ini: /3
Page 32 and 33: Firewall, prefix rules, BRS, etc12.
Page 34 and 35: 3.5.3. Built-in database backupYou
Page 36 and 37: 3.5.8. Disaster recoveryYou must al
Page 38 and 39: 3.5.11. How to set up automated bac
Page 40 and 41: 4. Administration4.1. MManage4.1.1.
Page 43 and 44: Almost all tasks are done by select
Page 45 and 46: 4.2.1. Current CallsCurrently runni
Page 47 and 48: CDRC: call attempt countSL: speech
Page 49 and 50: -ASR: the number of successfully an
Page 51 and 52: The server will collect the reason
Page 53 and 54: 4.2.11. LogsHere you can see the lo
Page 55 and 56: Signalout: audio signal strength re
Page 57 and 58: OpWaitTime (WaitTime): the time ela
Page 59 and 60: 0:Calling card -isoperator set to 6
Page 61 and 62: 50: admin60: general adminAddedBy:
Page 63 and 64: Direction3: prefix. users can have
Page 65 and 66: 0 = received address and the addres
Page 67: For example if we set it to 5, than
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If the actual sip proxy require aut
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*SIP endusers are usually authentic
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Enabledprefixes: can be one prefix
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@fromip varchar(22), /*caller ip ad
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4.4.4. Prefix RulesYou can rewrite
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In Caller Prefix, you can place onl
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The routing is blocked if the follo
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Simcard priority (simple)Simcard mi
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Fields have the following meanings:
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statistics and if there is predefin
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For every simpacket you can restric
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Field descriptions:Title: the name
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4.5.2. Price ListOn the List tab yo
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Creditelapseunit: prepaid credits w
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-goodbye message4.5.7. The billing
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2=Proform3=Advance4=Invoice5= Credi
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All credit changes for prepaid user
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Plug 'n PayPRIGateProtxPSIGateRTWar
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‣ ivrbilling is 5: (server side i
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4.6.2. GatewaysUsed to configure yo
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Sim distribution: all existing simc
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LastDialedNum: the called party num
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Cannot Get Credit: automatic credit
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4.6.11. SIM BankIn the SIM Bank for
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callcenter finishvoice default file
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license MAXSL default license (will
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settings checkmaxnumlen max called
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settings filetransfertick fileserve
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settings peaktimeend peaktime setti
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SimPlatform enforcegwname accept on
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SIPSettings im_parentid used for in
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supervisor maxnocdrmin restart if n
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4.7.9. Phone NumbersNumbers allocat
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if 1 then the conversations (voice)
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volume in (sound device recorder fr
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eset the gw if we have fewer linesm
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outserverip=//keep connected to the
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how often can the watchdog restart
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outing will decide the proper routi
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With the Campaign drop-down list yo
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-4: finised with voice-5: jump forw
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_The _ character automatically inse
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-Script answers: answer list. Depre
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Status texts can be configured in t
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Callnumbertype: 0=start with landli
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There are separate predictive threa
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Make sure to setup the callback num
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4.9.14. KeywordsThe following contr
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4.10.2. Manual CallSimple VoIP clie
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-as RFC2833SIP endpoints support th
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3: stay in line with the old client
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If you uncheck the “Wait for play
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IvrAction(EIvrActionType actiontype
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-Play File: Please enter the destin
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Incoming SMS requests can be conver
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Content-Type: application/x-www-for
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Before to add any reseller in the s
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Introduction:Mizu servers can autom
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flyto=local/local/2/999999 //local
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5. atarongk will forward the call t
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Setup routing to point to the upper
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if the backup server fails (the ser
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5.18. Too low ASR1. Check disconnec
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-If you cannot connect with MManage
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5.41. How to set up basic billing?O
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5.51. Gateway and channels are inac
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The conversions are done based on t
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RTP: media channel protocolSIP: The
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3. Setup Auto-SaveSelect the Progra
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When the software has no builtin an
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Dbbackupdir: database backup direct
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In the virtserver, the mainserver m
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5.80. Server supervisorThe mserver
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Numbers are treated as “short”
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5.88. CLI settings / A and B number
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Restricted Cone:A restricted cone N
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Turn on quickrtpTurn off forking (m
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(select id from tb_groups where nam
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5.101. Reseller checklist-set the
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