Admin Guide - VoIP software provider

With the Campaign drop-down list you can assign the selected operator to a campaign.Operators must have entered and quit date set correctly. (If the quit date is elapsed, than the operator is not allowed to work with MAgent)Technically operators are just sip endusers (tb_users.type =0) by the isoperator flag is set to 1.4.9.2. CampaignsYou can setup the campaigns in this form.Campaign will start to run when the StartDate is reached and will run until no more clients (phone number) are assigned or the EndDate wasreached. This means that MAgent -> Automatic Calls will run if this conditions are met.The “Display” field will be displayed for the operators in MAgent “Automatic Call” window.By clicking on the “Load Statistics”, a sort statistics window will be displayed regarding the selected campaign.Handling invitations:Load Invitation: will download the assigned invitation from the database. This can be any file, but Microsoft Word document are preferred.Save Invitation: will save the document back to database. Prior to hit this button, the document must be edited, saved and closed.Print Invitations: will print a separate invitation for all invited clients in this campaign.You can use special keywords in word documents and that will be replaced with the corresponding value. See the Keywords section for moredetails.4.9.3. ScriptsEvery campaign can have different operator instructions. These instructions can be defined in this form.For every step (question) the operator can select from different actions (answers). The call will follow these selected instructions. Pay attention tocover all possibilities.tb_ccscripts: (used for questions)id: autoincrement PKcampaignid: the campaign where this script belongs toordernum: display order (used when jumping to next question)title: script alias. also used for statisticsquestion: question in text format (can contain keywords. see the Keywords chapter for more details)questionex: the question in rtf or html formatcompletition: completition marks can be used for statistical purposes.oldid: used for cloning