Admin Guide - VoIP software provider

5.46. My gateway restarts too oftenCheck the watchdog settings. For example the gateway will restart if no traffic is routed on it for 3 hour by default. Also check the maxwrongcallsand maxnotconnectedcalls settings5.47. H323 signaling problemsCheck your firewalls.Check Gateway Configuration: onlyg7x, connectwithmedia, enableh245tuneling, faststart.5.48. How to set up the automatic credit recharge?First you have to set up the “Message Rules”.The packet must be set to prepaid. Proper Credit Request/Charge command must be defined. See at 4.6.1. SIM PacketsSIMcard “Credit and Recharge” setting must be set accordingly.Message Rules types:-0: msgbgn need to be replaced with msgend before further processing-1: if msgbgn was found in the sms than it means a successful recharge-2: credit value between msgbgn and msgend-4: if msgbgn was found in the sms than it means a failed recharge5.49. The automatic credit recharge is not workingCheck mincreditonrequest, creditrequestival for the packet.SIMcard “Credit and Recharge” setting must be set accordingly.Check the CreditRequestFail and CreditChargeFail (the server will try only 5 times. Reset to 0 if the problem is eliminated)Check the other fields in the simcards regarding to credit charge and request. (fieldnames that contains the “credit” word. You have to check the“All Fields” checkbox on the SIM Channels form to see those fields)Check if you have charge card for the required simpacket.Check Logfiles (filter for “credit”)5.50. How to monitor the credit automation?Method 1: Launch MManage -> Sim Platform -> Credits and check the “credit history” queriesMethod 2: Launch MManage -> Monitoring -> Logs and filter for “credit related”To monitor the credit automation for a selected simcard, you can filter after the simid both in logs and in the Credit form.