Admin Guide - VoIP software provider

if the backup server fails (the server behind the main server, with private ip)-connect to the main server with the remote desktop "root" account-On the main server, do the followings:1. launch the stop batch file (from the gk directory)2. Enable and Start the SQLSERVER service3. Restore latest database4. launch the start batch file5. check the vservdebuglog and MManage (you must have current calls)6. you are ready5.8. No incoming calls (no new calls in current call list in peak time)1. Check the logs (filtered to „Server”)2. If you cannot find the solution then.a) Restart the server.b) Call the administrator.5.9. Calls in „routing” status1. If all calls are in routing status, then restart the gateway.2. If this behavior is specific only for some of the gateways, then check if you have enabled the voipgsmgw.exe and the vclientsrv.exe on thewindows firewall.3. If enabling this programs on the firewall and restarting the service (stop.bat, start.bat) will not help, then do a software upgrade and restart thePC.4. If still in routing mode, then call the administrator.5.10. SIP caller cannot call1. Check disconnect reasons in cdr record for that caller2. Check username/password3. Check credit (if prepaid user)4. Check caller techrefix, and the routing settings for that techprefix5.11. SIP called cannot be called1. Check disconnect reasons in cdr record for that called