Admin Guide - VoIP software provider

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4.11.14. IVR .................................................................................................................................................................................... 1734.11.15. Callback number ............................................................................................................................................................... 1764.11.16. Callback services .............................................................................................................................................................. 1764.11.17. Calling Card services ........................................................................................................................................................ 1774.11.18. Phone to Phone (P2P) calls ............................................................................................................................................... 1784.11.19. Virtual Servers .................................................................................................................................................................. 1794.12. Additional modules .................................................................................................................................................................... 1794.12.1. Calling-Card ........................................................................................................................................................................ 1794.12.2. SMS..................................................................................................................................................................................... 1794.12.3. SMS callback ...................................................................................................................................................................... 1804.12.4. Web portal ........................................................................................................................................................................... 1824.12.5. Resellers .............................................................................................................................................................................. 1834.12.6. Call-shops ........................................................................................................................................................................... 1854.12.7. Softphone ............................................................................................................................................................................ 1854.12.8. Webphone ........................................................................................................................................................................... 1854.12.9. Mobile dialers ..................................................................................................................................................................... 1854.12.10. SIM-Bank .......................................................................................................................................................................... 1854.12.11. H.323 ................................................................................................................................................................................. 1884.12.12. Encryption and tunneling .................................................................................................................................................. 1905. FAQ..................................................................................................................................................................................................... 1925.1. How to make a H323 call directly to a GW (without the gatekeeper) ..................................................................................... 1925.2. Sometimes the voice channel is breaking down. How can I improve the voice quality? ........................................................ 1925.3. Using Netmeeting .................................................................................................................................................................... 1935.4. How can I make test calls?....................................................................................................................................................... 1935.5. How to check the call quality on a specific channel? .............................................................................................................. 1935.6. Typical Cisco Config ............................................................................................................................................................... 1935.7. Server Recovery (in a separate app and db server configuration) ........................................................................................... 1935.8. No incoming calls (no new calls in current call list in peak time) ........................................................................................... 1945.9. Calls in „routing” status ........................................................................................................................................................... 1945.10. SIP caller cannot call ............................................................................................................................................................. 1945.11. SIP called cannot be called .................................................................................................................................................... 194
5.12. No call on Gateway ................................................................................................................................................................ 1955.13. No call on SIM ....................................................................................................................................................................... 1955.14. No voice (caller and called cannot hear each-other) .............................................................................................................. 1955.15. Too many wrong calls on a simpacket (low ASR/ACL) ....................................................................................................... 1955.16. Not enough or too many calls on a sim or simpacket ............................................................................................................ 1955.17. Calls are routed to wrong simcards ........................................................................................................................................ 1955.18. Too low ASR ......................................................................................................................................................................... 1965.19. Too low ACL ......................................................................................................................................................................... 1965.20. SIM cards with low credit ...................................................................................................................................................... 1965.21. GSM Gateway not working ................................................................................................................................................... 1965.22. GSM Gateway malfunctions .................................................................................................................................................. 1965.23. Wrong disconnect reasons ..................................................................................................................................................... 1975.24. MManage cannot connect to the server ................................................................................................................................. 1975.25. Too slow MManage ............................................................................................................................................................... 1975.26. Server <strong>software</strong> problem (service unavailable)...................................................................................................................... 1975.27. Server OS, Database or Hardware problem (server unavailable) .......................................................................................... 1975.28. How to restart the server service ........................................................................................................................................... 1975.29. How to restart the server box ................................................................................................................................................ 1975.30. How to restart a GSM gateway ............................................................................................................................................. 1985.31. How are the incoming calls from the gsm network handled? ................................................................................................ 1985.32. Routing test calls to a dedicated gateway .............................................................................................................................. 1985.33. How to disable PIN request on GSM gateways ..................................................................................................................... 1985.34. What are the minimal global settings that must be correct on servers? ................................................................................. 1995.35. How to add a new traffic sender? .......................................................................................................................................... 1995.36. How to add a new sip enduser?.............................................................................................................................................. 1995.37. How to add a new Mizu <strong>VoIP</strong>-GSM gateway to the server? ................................................................................................. 1995.38. How to add new simcards (sim packet)? ............................................................................................................................... 1995.39. How to add a new simcard? ................................................................................................................................................... 1995.40. How to set up basic routing? .................................................................................................................................................. 1995.41. How to set up basic billing? ................................................................................................................................................... 2005.42. Where can I check the logs and traces? ................................................................................................................................. 200
Page 6 and 7: 4.6.9. New Simcard ................
Page 10 and 11: 5.43. The conversation volume is to
Page 12 and 13: VersionMizuServer v4.2 Administrato
Page 14 and 15: 1.2.1. Hosting‣ MS-SQL backend (E
Page 16 and 17: ‣ RFC 3515 Refer Method‣ RFC 33
Page 18 and 19: ‣ Video‣ Conference calls‣ T.
Page 20 and 21: -Desired-desired minute on packet-p
Page 22 and 23: VoIP-GSM hardware listing:VoIP-GSM
Page 24 and 25: ‣ Can be used as virtual servers1
Page 26 and 27: 2.1.1. SIP StackThe Mizu SIP stack
Page 28 and 29: SIM BankThe built-in simbank will a
Page 30 and 31: For more than 3 Gb set boot.ini: /3
Page 32 and 33: Firewall, prefix rules, BRS, etc12.
Page 34 and 35: 3.5.3. Built-in database backupYou
Page 36 and 37: 3.5.8. Disaster recoveryYou must al
Page 38 and 39: 3.5.11. How to set up automated bac
Page 40 and 41: 4. Administration4.1. MManage4.1.1.
Page 43 and 44: Almost all tasks are done by select
Page 45 and 46: 4.2.1. Current CallsCurrently runni
Page 47 and 48: CDRC: call attempt countSL: speech
Page 49 and 50: -ASR: the number of successfully an
Page 51 and 52: The server will collect the reason
Page 53 and 54: 4.2.11. LogsHere you can see the lo
Page 55 and 56: Signalout: audio signal strength re
Page 57 and 58: OpWaitTime (WaitTime): the time ela
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0:Calling card -isoperator set to 6
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50: admin60: general adminAddedBy:
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Direction3: prefix. users can have
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0 = received address and the addres
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For example if we set it to 5, than
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If the actual sip proxy require aut
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*SIP endusers are usually authentic
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Enabledprefixes: can be one prefix
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@fromip varchar(22), /*caller ip ad
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4.4.4. Prefix RulesYou can rewrite
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In Caller Prefix, you can place onl
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The routing is blocked if the follo
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Simcard priority (simple)Simcard mi
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Fields have the following meanings:
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statistics and if there is predefin
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For every simpacket you can restric
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Field descriptions:Title: the name
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4.5.2. Price ListOn the List tab yo
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Creditelapseunit: prepaid credits w
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-goodbye message4.5.7. The billing
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2=Proform3=Advance4=Invoice5= Credi
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All credit changes for prepaid user
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Plug 'n PayPRIGateProtxPSIGateRTWar
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‣ ivrbilling is 5: (server side i
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4.6.2. GatewaysUsed to configure yo
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Sim distribution: all existing simc
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LastDialedNum: the called party num
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Cannot Get Credit: automatic credit
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4.6.11. SIM BankIn the SIM Bank for
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callcenter finishvoice default file
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license MAXSL default license (will
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settings checkmaxnumlen max called
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settings filetransfertick fileserve
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settings peaktimeend peaktime setti
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SimPlatform enforcegwname accept on
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SIPSettings im_parentid used for in
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supervisor maxnocdrmin restart if n
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4.7.9. Phone NumbersNumbers allocat
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if 1 then the conversations (voice)
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volume in (sound device recorder fr
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eset the gw if we have fewer linesm
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outserverip=//keep connected to the
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how often can the watchdog restart
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outing will decide the proper routi
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With the Campaign drop-down list yo
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-4: finised with voice-5: jump forw
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_The _ character automatically inse
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-Script answers: answer list. Depre
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Status texts can be configured in t
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Callnumbertype: 0=start with landli
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There are separate predictive threa
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Make sure to setup the callback num
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4.9.14. KeywordsThe following contr
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4.10.2. Manual CallSimple VoIP clie
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-as RFC2833SIP endpoints support th
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3: stay in line with the old client
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If you uncheck the “Wait for play
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IvrAction(EIvrActionType actiontype
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-Play File: Please enter the destin
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Incoming SMS requests can be conver
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Content-Type: application/x-www-for
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Before to add any reseller in the s
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Introduction:Mizu servers can autom
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flyto=local/local/2/999999 //local
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5. atarongk will forward the call t
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Setup routing to point to the upper
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if the backup server fails (the ser
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5.18. Too low ASR1. Check disconnec
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-If you cannot connect with MManage
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5.41. How to set up basic billing?O
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5.51. Gateway and channels are inac
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The conversions are done based on t
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RTP: media channel protocolSIP: The
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3. Setup Auto-SaveSelect the Progra
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When the software has no builtin an
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Dbbackupdir: database backup direct
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In the virtserver, the mainserver m
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5.80. Server supervisorThe mserver
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Numbers are treated as “short”
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5.88. CLI settings / A and B number
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Restricted Cone:A restricted cone N
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Turn on quickrtpTurn off forking (m
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(select id from tb_groups where nam
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5.101. Reseller checklist-set the
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Admin Guide - VoIP software provider

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