Admin Guide - VoIP software provider

*1*number#Only the session initiator (original caller) can invite new members to the conversation! When the session initiator left the conference, theconference will be destroyed (other members will be disconnected too).4.11.12. Voice MailYou can enable the voicemail feature by selecting the “voicemail” option for the required user.Recorded voices will be sent to the user email address in wave file attachment.Users can replay the last voicemail by the following DTMF digits:*3*4.11.13. Voice RecordingThe voice recording option can be set for any user by checking the “Record” checkbox on the user configuration form in MManage.Conversation will be saved in the directory specified by the “serverftpvoice” global config option.The exact location will be: serverftpvoice\databasename\currentday\voice.xxxA separate backup can be created in the directory specified by the “voicebackupdir” global config option.Out of date recorded files can be deleted by setting the “keeprecorded” option accordingly (days to keep).Recorded files are compressed and encrypted by default.On new server installation, make sure that the voice directory is accessible via ftp for the MManage (for listening on the “CDR Record” form). Tomake things easier it is preferable to setup the ftp passwords the same as the database login.Recorded conversation can be downloaded from the web.Users can replay the last record by the following DTMF digits: *4*4.11.14. IVRYou can assign an IVR menu to any user if you set the “ivr” field to a valid IVR id.IVRs are directly mapped to campaigns and can be edited in the script editor. Set your CampType to 2 if you have assigned to an IVR. See Scriptsfor more details.The following actions can be defined at serverside:Wait for DTMF: wait until match or eof characters found or timeoutPlay a File: play any voice message. A repeat count can be defined. You can choose to jump to next action when the play begins, or only whenfinished (the client will have to listen the whole message before he can move forward with dtmf)