The SRA Symposium - College of Medicine

Poster Abstract
2005 Symposium
Annual Meeting of the Society of Research Administrators International
Milwaukee, WI
October 16-19, 2005
Principal Author: Martha F. Nelson, RN MS MPA
Author Affiliation: Office of Clinical Trials
United Health Services Hospitals, Inc.
Author Email: Martha_Nelson@uhs.org
Author Address: 33-57 Harrison Street
Johnson City, NY 13790
USA
Secondary Authors: none
Title: Performance Evaluation Metrics for Research Administrators
Abstract:
Poster Abstracts
With current brouhaha over lapses in accountability and responsibility among industry leaders,
performance management is becoming a strategic imperative for organizations. Some organizations
have led by developing clear policies, firm controls and commitment to excellence. In developing
that culture, an organization needs to define specific targets using measurable tools, allocate
resources, and connect processes with its core values and principles. The Campaign for Excellence
(C4E) celebrating its third year at UHSH identified six key pillars that affect overall performance
of employees. Using the pillars People, Service, Quality, Finance, Growth, Community, the author
designed a Leader Evaluation Metrics for performance measurement. Each pillar carries a
weighted value. Goals with concurrent results are scaled 1-5, (1 Poor -5 Excellent). By multiplying
these factors, one gets an average score for that area. Add up scores for each pillar, an overall
performance score is reached where 5.0 is the highest. Devised for self-evaluation, the process is
reported quarterly to senior management. Taking this deliberative approach, the metrics’ form
becomes a formal mechanism to honestly document and report with integrity one’s accomplishments.
Moreover, it presents a locus to reward and recognize achievement which creates an incentive
that enables one to seek exemplary performance.
2005 Symposium Proceedings Book 15