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Trade and investment<br />
Some countries may struggle to<br />
embrace new ways of working<br />
Support from the <strong>G20</strong> will help<br />
implement digital customs<br />
INNA SOKOLOVSKA/SHUTTERSTOCK; ICONS BY FREEPIK FROM FLAT ICON<br />
Customs officials at work at the<br />
Service of State Fiscal Service of Ukraine<br />
efficient and modern customs environment<br />
in tune with global developments. By<br />
focusing on digital customs, the global<br />
customs community is signalling its<br />
aspiration to develop further its digital<br />
solutions and services, making life easier<br />
for the trading community, other border<br />
agencies and customs officers. It also wants<br />
to adopt enabling technologies to help<br />
increase operational performance and to<br />
reinvent the way it does business.<br />
Optimising processes<br />
Digitalisation offers many opportunities,<br />
but some countries may struggle to prioritise<br />
ICT projects based on their strategic goals<br />
and resource constraints, and how to<br />
embrace new ways of working. The WCO<br />
recommends that ICT projects should be<br />
based on business processes that take into<br />
account international standards and are<br />
optimised for effectiveness, efficiency and<br />
level of risk.<br />
We will monitor and communicate best<br />
practices on ICT as widely as possible. In<br />
particular, customs administrations and<br />
international trade stakeholders should<br />
share information on how they are adapting<br />
to the digital environment. This includes<br />
how they are leveraging the potential of ICT<br />
and how they are using digital technologies<br />
to achieve their objectives and respond to<br />
the expectations of traders, transport and<br />
logistic operators, and governments.<br />
As customs services progress in<br />
adopting new digital technologies –<br />
particularly related to data management,<br />
dematerialisation and the integration of<br />
platforms across the supply chain – they<br />
will need assistance from policymakers.<br />
Political support from the <strong>G20</strong> on this<br />
integral and important subject will help<br />
to accelerate digitalisation throughout<br />
the customs community while promoting<br />
connectivity, interoperability and<br />
collaboration among all stakeholders. <strong>G20</strong><br />
Kunio<br />
Mikuriya<br />
Secretary General<br />
World Customs<br />
Organization<br />
Kunio Mikuriya has been<br />
Secretary General of the World<br />
Customs Organization since 2009.<br />
Previously, he worked for Japan’s<br />
Ministry of Finance, where he<br />
served as Director of Enforcement,<br />
as well as Director of Research<br />
and International Affairs, paving<br />
the way for the conclusion of the<br />
first regional trade agreement for<br />
Japan. He also spent time as a<br />
counsellor at Japan’s mission to<br />
the World Trade Organization, and<br />
participated in the Uruguay Round<br />
trade negotiations of the General<br />
Agreement on Tariffs and Trade.<br />
@WCO_OMD<br />
www.wcoomd.org<br />
THE DIGITISATION<br />
OF CUSTOMS<br />
The South African Revenue<br />
Service (SARS) adopted digital<br />
innovations and reported<br />
numerous benefits, including:<br />
½<br />
Number of days to import<br />
goods, cut in half<br />
2HR<br />
Average yime to<br />
process a physical inspection,<br />
reduced from eight hours<br />
800K<br />
Pieces of paper used to<br />
process 5.5 million declarations,<br />
reduced from 40 million<br />
Source: World Customs Organization<br />
G7<strong>G20</strong>.com September 2016 • <strong>G20</strong> China: The Hangzhou Summit 175
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