0816_TOEFL-Test-and-Score-Manual-1997

Customer Service ● 257
When I arrived, Cole couldn’t find the mattress pad in the hold area,
but quickly led me into the bedding department, assuring me I would find
the item. (These heated mattress pads are amazing—there is nothing better
than climbing into a toasty bed on a frosty night.)
With the mattress pad safely in my shopping cart, I sought him out to
verify the price of a set of pots and pans. He not only checked the price,
but carried the heavy box to the checkout counter. A few minutes later, he
carried the box out to my car. That guy has a bright future in retail!
One other compliment goes out to the team at Bob’s Service Center in
White River Junction. When you make an appointment for service, they
actually honor it! I take my Subaru there for oil changes and to change the
tires between winter and summer (a New England ritual). The coffee in
the waiting room is fresh, and the wait is never too long.
A few online merchants also deserve praise. Duluth Trading has an
easy-to-use web site and offers excellent service. I love their catalogs, too.
So far, every Amazon.com vendor I’ve dealt with has been great. I recently
ordered a digital camera from a vendor, but it didn’t work. I fretted about
returning it. But the seller responded quickly to my e-mail. She called me
and told me to ship it back. Within days, she sent a replacement. Those
customer reviews really keep the quality high.
It doesn’t take much to make customers happy—you just have to make
an effort.
One final note: My favorite nail salon deserves a mention for great
customer service. J. J.’s Fine Nails on 55th Street in New York City is the
first place I visit when I arrive in Manhattan. They are always happy to
see me and you can’t beat the Monday to Wednesday $20 special deal on a
first-class manicure and pedicure.