BC NA December 2020

COMMUNITY HEALTH NETWORK
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“One of the decisions the Board of
Directors made when they created
the role of Chief Analytics Officer was
that it had to be a physician,” says
McGill. “When you try and make data
analytics a strategic asset, having a
physician lead the analytics and information
technology departments really
puts a different focus on these areas.”
With his background as a physician,
McGill understands the need to drive
the digital transformation of the business
as a way of ultimately improving
patient outcomes while reducing
costs. But, as with any big change,
it’s not an easy process.
Community took the approach of
transforming just two areas initially.
“One is the patient-facing area
to allow patients to have the same
experience with healthcare as if
they were shopping or paying bills
online,” McGill explains. “We focused
on things like receiving appointment
reminders, scheduling appointments
online and communications between
providers and patients. Secondly,
we focused on operational areas
DECEMBER 2020