BC NA December 2020

Welcome to [24]7.ai
CLICK TO WATCH | 3:17
159
a remote workforce,” notes Dr Wynn
of a process [24]7.ai has over a decade
experience in delivering. “We’re
mindful of the pressures that puts on
bandwidth so we regularly communicate
with our customers to analyse
business continuity and how they are
able to move their workforce quickly
and offer an instant response to their
customers, even when faced with
disaster scenarios like this pandemic.
It’s something we were well prepared
for and are able to make key decisions
quickly to mitigate risk in moving
agents to work from home.”
Dr Wynn sees the company’s customers
as partners – a vital alliance
when facing up to the enemies beyond
the keyboard… “We’re in this cyberwar
together,” she pledges. “We’re not only
driving a positive customer experience
but also working with privacy, compliance
and security teams because we
need to be cybersecurity warriors
together. It’s an ecosystem that needs
to be protected. If anyone on our
platform is being attacked we need
to let each other know and act accordingly
to stay secure. That’s why when
I look at key vendors it’s not just a box
businesschief.com