BC NA December 2020

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[24]7.AI 168 “We’ve created a unified digital customer experience across channels from websites and tablets to social media and smartphones to suit the needs of businesses across sectors, from banking to retail” — Dr Rebecca Wynn, Global CISO & Chief Privacy Officer, [24]7.ai Recognised as a leader in The Forrester New Wave: Digital-First Customer Service <strong>2020</strong>, and working with a host of Fortune 500 companies, organisations across multiple sectors can trust [24]7.ai to deliver. Dr Wynn believes a global paradigm shift that has seen millions working remotely has offered an opportunity to move forward in a better way. “Businesses are looking DECEMBER <strong>2020</strong>
169 at their physical footprint and asking if they need so much real estate, can they find ways to be more efficient? Startups have been operating via this model for years, leasing space that allows them to expand and contract. A paradigm shift was already coming, and now it’s here companies like [24]7. ai, with our expertise through offerings like the Engagement Cloud, can support the global roll out of secure customer communications across a range of devices to securely manage that change to a hybrid way of working between office and home. We’re pioneers for strategic thinking with much more to come.” businesschief.com
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NORTH AMERICA businesschief.com DEC
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FOREWORD 2020 - a year like no othe
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CLICK THE MENU TO RETURN TO CONTENT
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46 58 What Does it Mean to be a Dig
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182 T5 Data Centers 198 Legacy Comm
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usinesschief.com 11
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2019 Year founded 50 Number of empl
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Michael Kanaan | USAF-MIT AI Accele
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Building trusted, secure, and safe
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for the future by embracing digital
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TOMORROW IS TOO LATE Department of
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Considering his role, Jacobs emphas
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and what are actual readings. Two,
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Tableau and the USAF: data as a str
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Armando Cabrera | USAF-MIT AI Accel
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31 way, it can create new images wi
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model that can produce the best or
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Ronisha Carter | USAF-MIT AI Accele
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37 Stakeholder Management - the Pow
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usinesschief.com 39
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“Stakeholder engagement is - and
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What is stakeholder mapping? “A c
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“Companies often conduct engageme
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usinesschief.com 47
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usinesschief.com 49
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HUMAN CAPITAL 52 innovation and dig
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HUMAN CAPITAL 54 “CHROs at high p
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HUMAN CAPITAL The challenges of art
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CORPORATE FINANCE 58 KPMG: FIVE MIN
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CORPORATE FINANCE BUSINESS CHIEF GA
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Unique, open & intelligent technolo
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CORPORATE FINANCE of the performanc
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CORPORATE FINANCE 66 index. The US
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DIGITAL STRATEGY What Does it Mean
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Reimagine the impossible Bring toge
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DIGITAL STRATEGY 72 engagement. It
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DIGITAL STRATEGY 74 measurement and
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DIGITAL STRATEGY 76 opportunities c
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DIGITAL STRATEGY WHEN IT COMES TO D
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TECHNOLOGY 80 DECEMBER 2020
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TECHNOLOGY Business Chief speaks wi
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ericsson.com/ 5g-switch Move toward
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TECHNOLOGY 86 “Video and mission
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TECHNOLOGY EMERGING IOT TRENDS AS A
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TECHNOLOGY 90 “This wireless conn
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TOP 10 92 US Mergers and Acquisitio
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TOP 10 2/9/20 DATE OF MERGER N/A VA
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6 Ways Inventory Management Fuels S
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TOP 10 07 Amazon & Whole Foods Mark
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Pack the essentials for your busine
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TOP 10 04 Verizon & Vodafone’s 45
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Adaptability is not an aspiration.
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TOP 10 106 Disney Plus | Announceme
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TOP 10 01Google & YouTube 108 Found
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110 SOPHISTICATED YET SIMPLE PRE-TR
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SAPHYRE Stephen and Gabino Roche, P
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SAPHYRE 114 “I’ve always built
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SAPHYRE 116 opposed to the innovati
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Page 143 and 144: EXECUTIVE PROFILE: Patrick McGill,
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Page 147 and 148: CHNw Safety Message CLICK TO WATCH
Page 149 and 150: “A lot of the time I feel that AI
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1930 Year founded $495m+ Total Reve
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“Unless you’re prepared to ask
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“Protective Insurance will contin
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225 not just our customers, but our
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usinesschief.com 227
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waste-water plants, roads and other
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Nautilus Data Technologies | Water-
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“In order to support an innovatio
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239 provide the more powerful compu
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241 A New Vision for Community-base
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lean and agile capabilities through
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Kharkavets states that the truth is
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“The notion of changing our tacti
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for perfection you’ll likely arri
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customer value at all times will ul
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255 WRITTEN BY WILLIAM SMITH PRODUC
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257 2009 Year founded 2,400 Number
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two ways. One is a set of technolog
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We Missed You! We Thank You! We Lov
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“I am impressed with how our asso
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“We will continue to listen to ou
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BC NA December 2020

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