BC NA December 2020
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[24]7.AI<br />
ENGAGEMENT CLOUD<br />
164<br />
[24]7.ai Engagement Cloud is the<br />
industry’s first integrated suite<br />
of conversational AI services<br />
designed to power both virtual<br />
and human agent interactions<br />
seamlessly across voice and<br />
digital channels. With Engagement<br />
Cloud, IT and CX leaders are able<br />
to rapidly diagnose customer<br />
intents and build, automate,<br />
monitor and optimise customer<br />
service and sales journeys. The<br />
intuitive, self-serve interfaces<br />
in Engagement Cloud empower<br />
both experts and non-technical<br />
users to make quick decisions.<br />
Powered by [24]7.ai’s AIVA<br />
conversational AI technology,<br />
informed by decades of contact<br />
centre operations excellence,<br />
and combined with expert human<br />
insight, Engagement Cloud<br />
anticipates your customers’ needs<br />
to streamline resolutions and<br />
strengthen relationships.<br />
Engagement Cloud supports<br />
a consistent, branded customer<br />
experience while making every<br />
interaction more cost efficient<br />
and satisfying for customers and<br />
agents alike. Offering a single<br />
point of control for creating<br />
and managing human and bot<br />
interactions across digital and<br />
voice channels, its self-service<br />
tools can be used to set up<br />
intent selections and build<br />
conversational bots, business<br />
logic, conversation flows, user<br />
interfaces, and more.<br />
DECEMBER <strong>2020</strong>
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