BC NA December 2020
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amp up quite a bit. With our technology<br />
know-how and our team of innovators,<br />
I think we can offer new solutions that<br />
can help our customers. We are reaching<br />
out and collaborating with many<br />
different companies in the technology<br />
space to make this possible and discuss<br />
the changes in the industry.”<br />
Over the years, SiteOne has<br />
become an analytical company, putting<br />
more emphasis on understanding<br />
market trends. “As we continue to<br />
grow, we look at our customers by<br />
their specialty so that we can better<br />
understand how to support them<br />
with product needs, replacements<br />
and recommendations,” says Kramer.<br />
“We evaluate the line of business they<br />
operate within and geographic location<br />
closely to better understand how<br />
we can continue to help our customers<br />
grow in the industry.”<br />
Kramer explains that the team values<br />
and philosophy is a key to the success<br />
of his technology group. “We take pride<br />
in our company culture. We are very<br />
collaborative, conduct our operations<br />
with high integrity, and are very humble.<br />
As we continue to grow our team, it’s<br />
important that new team members we<br />
bring on share the same vision.”<br />
In addition to working with Stratix for<br />
its Mobile mobile point of sale application,<br />
SiteOne is collaborating with Fuze<br />
and V2 Soft. “Fuze is currently the phone<br />
system for all of our branches, while V2<br />
Soft helped us to redesign our support<br />
platform for our project services application.<br />
This system is used to help our<br />
customers submit a design and take-off<br />
of materials for a job they are bidding.<br />
V2Soft has also helped as we have<br />
grown our QA service offering.”<br />
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