BC NA December 2020

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the patient journey and the caregiver
journey, so we will have the ability to
understand that and strive for a frictionless
experience.”
“I’m not sure you ever get to where
you want to be because there’s
always continuous process improvement.
But I do think that our goal is to
continue to focus on the patient and
on our caregivers, on equity, whether
that’s race and social equity, health
equity, outcomes, social determinants
of health like food insecurity and
reliable housing, continuing to focus
on those things, and leveraging digital
tools as much as we possibly can to
achieve those goals and outcomes.
“Our brand promise is Exceptional
Care, Simply Delivered, and one of our
values is Patients First,” McGill adds.
“When you put those two together,
along with the culture at Community,
that’s what drives people to come to
work here every day.”
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