BC NA December 2020

“Our brand promise is
exceptional care, simply
delivered, and one of our
values is patients first”
—
Patrick McGill,
EVP, Chief Analytics Officer
that don’t directly impact patient
care which we could align our business
processes. Things like billing,
IT operations, and, moving forward,
some HR functions like the onboarding
of new employees, which we can
streamline and automate.
“If we can show people that
we’re moving forward as a digital
enterprise, it’ll drive the organization
forward and achieve the goals
that we want, but still preserve that
doctor-patient and provider-patient
relationship that’s so sacred. We
don’t want to disrupt that relationship
– we want to enhance it.”
The organization has been deploying
state-of-the-art technology to
assist the workforce for a number of
years. A good example is the da Vinci
Surgical System, a robot-assisted
system that helps surgeons perform
delicate procedures.
“They’ve been very successful,”
says McGill. “They have been found
to reduce surgery time, improve
outcomes, shorten the length of
a hospital stay after surgery, and
patients recover faster.”
McGill explains that there is still a
degree of suspicion of AI in healthcare.
“A lot of the time I feel that AI
is slow to be adopted in the care of
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