BC NA December 2020

ALTAR’D STATE
the better we know our guests and the
more we are informed about what is
happening in our business, the better
we can make adjustments and improve
our business,” says Tastepe. “We look
at hourly, daily and weekly metrics
across many fronts to help our leaders
make decisions as quickly as possible.”
Tastepe is clear that such technologies
cannot be implemented without
first being aware of how changes in
technology might impact associates
and customers. “It’s important to
provide the right tools to our associates
so that they welcome the
change and can help our guests. This
is an area we can always do better
in and it’s something I think about a
lot. But I am impressed with how our
associates have responded to the
introduction of new technologies.
Although we’ve seen that can-do attitude
in every corner of our business,
it doesn’t mean we shouldn’t focus on
change management, communication
and training.”
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DECEMBER 2020