BC NA December 2020

BROKERLINK
244
“Every single branch
has a unique, grassroots
presence and that
resonates with me
tremendously”
—
Alena Kharkavets,
VP of Digital Strategy and CX,
BrokerLink
service across all of its locations.
Kharkavets adds that “every single
branch has a unique, grassroots
presence and that resonates with
me tremendously.” With regards to
her management style in this ‘many
community branches with a unified
approach’ model, Kharkavets credits
one of her previous roles as a sales
team manager as a perfect primer:
“It was one of the most transformational
experiences of my career;
it really taught me how to break
down complexities into something
more simple.”
BrokerLink’s national scale doesn’t
detract from its local impact, and
employees benefit just as much as
customers. The company is a firm
believer in fostering career development,
which it facilitates by being
a subsidiary of Intact Financial
Corporation, allowing brokers to
have a wide range of career opportunities
from underwriting to claims
adjustment. “We’ve worked very
hard to be a great employer,” states
Kharkavets. “In fact, we’ve obtained
‘Best Employer in Canada’ from
Kincentric, again.” Empowered with
DECEMBER 2020