BC NA December 2020

[24]7.AI
Against the backdrop of a
growing cyber war, [24]7.ai
is providing a safe platform
for businesses to communicate
with their customers
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[24]7.ai co-founder and CEO PV Kannan realised,
back in 2000, that the key to forward-thinking
customer engagement was reaching beyond
customers calling up companies to talk to call
centre representatives to get answers to queries
and moving quickly towards a digital standpoint.
“Today, customers want real-time responses to
their questions,” says [24]7.ai’s Global CISO &
Chief Privacy Officer, Dr Rebecca Wynn.
CONVERSATIONAL AI
Conversational AI is redefining customer experience
(CX) across business messaging, voice and
everywhere else. The journey for [24]7.ai towards
meeting the need for more efficient customer
interactions is allied to the rise of the chat bot triggering
database responses; this inspired Kannan’s
team to develop [24]7.ai’s NLP (Natural Language
Processing) to build the business globally.
“Companies partner with [24]7.ai because we’re
pioneers in the industry,” maintains Dr Wynn.
“We’re able to harness strong analytics to provide
a seamless transition when customers need to
DECEMBER 2020