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Sidewinder G2 6.1.2 Administration Guide - Glossary of Technical ...

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Table <strong>of</strong> Contents<br />

APPENDIX F Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .635<br />

Powering up the system to the Administrative kernel . . . . . . . . . . . .636<br />

Enabling and disabling authentication for the administrative<br />

kernel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .636<br />

Restoring access to the Admin Console . . . . . . . . . . . . . . . . . . . . . .637<br />

Backing up system files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .638<br />

Performing a full system backup (level0) . . . . . . . . . . . . . . . . . . . .638<br />

Performing an incremental backup . . . . . . . . . . . . . . . . . . . . . . . . .639<br />

Restoring system files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .641<br />

Performing a full system restore . . . . . . . . . . . . . . . . . . . . . . . . . . .642<br />

Performing an incremental restore via the do.restore script . . . . . .643<br />

Restoring configuration files using the command line . . . . . . . . . . .646<br />

Adding hardware to an active <strong>Sidewinder</strong> <strong>G2</strong> . . . . . . . . . . . . . . . . . .647<br />

Recovering when the licensed NIC fails . . . . . . . . . . . . . . . . . . . . . . .649<br />

Replacing and relicensing a network interface card . . . . . . . . . . . .649<br />

Troubleshooting licensing problems . . . . . . . . . . . . . . . . . . . . . . . .650<br />

What to do if the boot process fails . . . . . . . . . . . . . . . . . . . . . . . . . .651<br />

System reboot messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .651<br />

Re-imaging your <strong>Sidewinder</strong> <strong>G2</strong> . . . . . . . . . . . . . . . . . . . . . . . . . . . .652<br />

If you forget your administrator password . . . . . . . . . . . . . . . . . . . . .653<br />

Changing your password in the administrative kernel . . . . . . . . . .653<br />

Using maintenance mode to disable authentication when you have forgotten<br />

your password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .653<br />

Manually clearing an authentication failure lockout . . . . . . . . . . . .654<br />

Interpreting beep patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .655<br />

If a patch installation fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .656<br />

Troubleshooting proxy rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .657<br />

Failed connection requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .657<br />

Monitoring allow and deny rule audit events . . . . . . . . . . . . . . . . . .659<br />

Active rules and the DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .660<br />

Understanding FTP and Telnet connection failure messages . . . . . .661<br />

Troubleshooting High Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . .662<br />

Viewing configuration-specific information . . . . . . . . . . . . . . . . . . .662<br />

Viewing status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .662<br />

Identifying load sharing addresses in netstat and ifconfig . . . . . . .665<br />

Interface configuration issues with HA . . . . . . . . . . . . . . . . . . . . . .666<br />

Troubleshooting remote interface test failover for peer-to-peer HA 666<br />

Troubleshooting NTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .666<br />

Why did NTP stop? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .667<br />

Why does NTP appear to be inaccurate? . . . . . . . . . . . . . . . . . . . .667<br />

NTP clients will not synchronize with the <strong>Sidewinder</strong> <strong>G2</strong> . . . . . . . .667<br />

Restarting NTP from the UNIX prompt . . . . . . . . . . . . . . . . . . . . . .667<br />

Troubleshooting VPNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .668<br />

<strong>Glossary</strong> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .669<br />

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .683<br />

xvii

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