national multiple family submetering and allocation billing program ...

RESIDENT SURVEY RESULTS
A total of 2,345 surveys (from 354 different properties) were returned from residents that
were mailed a survey. Of these, 745 came from properties where water is included in the rent or
homeowner dues, 393 from submetered properties, 1,011 from RUBS properties, 93 from hot
water hybrid properties, and 103 from utility-submetered properties. It should be acknowledged
that resident turnover rate is high in the multi-family sector, thus the resident survey responses
intend to show a snapshot of resident opinion and dwelling unit characteristics. The full set of
resident survey results by type of water billing can be found in Appendix B.
Water Using Fixtures
The first part of the resident questionnaire was devoted to questions pertaining to the
water using fixtures and amenities within residents’ dwelling units. Figure 4.13 and Figure 4.14
show the proportion of residents with at least one of each listed fixture. All respondents had at
least one toilet, one bathroom sink, and one kitchen faucet. Residents from in-rent (38%),
submetered (42%) and utility-submetered properties (51%) were more likely to have an outdoor
faucet or hose compared to those in RUBS (14%) or hot water hybrid properties (8%). Overall,
about 7% of residents said they had an indoor utility sink, with not much variation by type of
property. These results are shown in Figure 4.14.
Residents from impact properties were somewhat more likely to have garbage disposals
(82% to 96%), dishwashers (87% to 97%), and washing machines (55% to 82%) in their units
than were residents from in-rent properties, where 77% had garbage disposals, 57% had
dishwashers, and 35% had washing machines.
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