national multiple family submetering and allocation billing program ...

Submeter water bill #2 from billing company #2 is presented in Figure 4.18. This bill,
while better than some, does not provide all the useful information that it could. Pros: Billing
company name and contact information were provided front and center (this information has
been removed). Total amount due is shown prominently and in two places. Numerous services
charges and fees are clearly delineated. Actual meter readings, billing period, and consumption
are shown. Range of usage and average usage per unit for the property are shown at bottom of
bill. Cons: Actual water commodity charge ($/gallons) not shown. Utility water and
wastewater rates are not shown so there is no way for the customer to determine if commodity
charges have been inflated. No way to determine how many of the numerous fees are from the
billing company or are passed through from the water utility.
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