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national multiple family submetering and allocation billing program ...

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Figure 4.29 RUBS water bill #5<br />

RUBS water bill #6 shown in Figure 4.30 was sent to a customer in Austin, TX. Pros:<br />

Amount owed by resident clearly shown. Cons: RUBS methodology is not explained. Specific<br />

factors for customer are not shown. Total property water <strong>and</strong> wastewater charges not shown.<br />

Utility water <strong>and</strong> wastewater rates are not shown so there is no way for the customer to<br />

determine if commodity charges have been inflated. Service charge (if any) is not delineated.<br />

Customer service information <strong>and</strong>/or phone number not provided. Billing period not shown.<br />

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