national multiple family submetering and allocation billing program ...

ill. Condominium associations are given more flexibility to reprogram any excess charges to
other budgeted association accounts, or back to unit owners the following year.
Public Utility Regulation
In Connecticut, the Department of Public Utility Control has one brief regulation
concerning water submetering. Section 16-11-55(4) (Regulations of Connecticut State
Agencies) states: “Submetering shall be permitted only with the approval of the commission.”
To secure this approval, however, a property owner must file an “Application for a Connecticut
Submeter Supplier Approval to Install and Use.” Sections A and B of the permit application
require, for each building to be submetered, submission of a detailed floor plan and plumbing
plan, a detailed plan and diagram of submeter installation, and a copy of notices or written
materials provided to the resident regarding submetering and reading. The plumber who will
install the submeters must also be identified. In section C, the applicant must provide a
description of how the applicant will respond to resident inquiries regarding the installation,
reading, and billing of the submetered premises, a sample bill that will be sent to residents, the
written procedures of the applicant regarding compliance with transparency of the bill
adjustment process, and written procedures of the applicant governing resident unit entry.
Section D of the permit application describes the responsibilities of the applicant with respect to
customer service and complaint handling. This section requires the applicant to provide written
copies of customer service documentation given to the resident, including procedures for
collecting and returning the water utility security deposit and the collection of late fees. This
section also includes the submission of copies of notifications given to the resident, including
instructions on complaint filing (with the applicant and the DPUC), requesting a meter reading or
test, and contacting the DPUC and local utility. The final section of the application (E) requires
the applicant to submit a comment letter for the water utility regarding the submetering proposal,
specific provisions in the lease for the facility in question, the letter notifying current residents
that this service is going to begin, and the contractual agreement between the applicant and a
vendor that will do the billing (if applicable). Note that these submissions, including those that
pertain to sample bills, customer service, and complaint handling, are not required for RUBS
installations.
In North Carolina, the North Carolina Utility Commission (NCUC) regulates
submetering through the NCUC Rules Chapter 18 (R18-1-17): Resale of Water and Wastewater
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