CinePlex v3 Manual - Plexon Inc

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B.2 Other Issues
General Problem Solution - No Video from Camera and Other Problems
The correct starting sequence must be applied to the MAP box, Sort Client,
and CinePlex Studio. Not following the sequence completely is the cause of
many types of errors, including no video being shown from the cameras. The
startup sequence is as follows:
1 Power up the MAP.
2 Power up the computer, log in as Administrator, bring up the Server program,
and then bring up the Sort Client program. Select the desired Parameters file.
3 In Sort Client, press “START” button and then the start recording triangular
icon. Then press the stop recording rectangular icon.
4 Bring up CinePlex Studio. Verify that video is showing and select a tracking
mode. Adjust parameters so that objects are being tracked successfully.
5 Contact Plexon support if problem is not resolved.
Error Messages While Running the Software Installation Package
The installation package adds programs and DLLs to the system. Therefore,
the installation software:
1 Must be run from a computer account with administrator privileges.
2 Cannot be installed on a Vista computer.
3 Cannot be installed on a 64 bit computer.
4 Must be downloaded to and run from a local hard drive. Removable drives,
including USB flash drives and USB hard drives, are not acceptable. Neither
are networked drives.
5 Contact Plexon support if problem is not resolved.
Antivirus Software
Some MAP/CPX systems come from Plexon with antivirus software preinstalled.
The system has been tested with this antivirus software in place and
should operated without problem as long as software and update settings are
not changed. If problems occur that can be traced to the pre-installed antivirus
software, please contact Plexon Support. It could be that a new set of virus
signature files has caused some CinePlex components to be flagged as
untrustworthy.
Please do not install any other antivirus software on the MAP/CPX computer
without consulting Plexon Support first. There are two reasons for this:
1 First, some antivirus tools have been know to quarantine or remove key
components of the CinePlex system, rendering it unusable. A reinstallation of
B-4 CinePlex