LabChip GX/GXII User Manual

Troubleshooting and Diagnostics 235Error MessagesBefore a run is started and while an assay is running, theinstrument firmware and software checks for errors (e.g.,disconnected devices, bad parameters, bad data, etc.). If an error isdetected, an error or warning message displays in the Run Status.Depending on the error, the run may continue or be aborted. Theerror or warning message describes the problem and eithercontains information on how to resolve the problem or directs you tocall Caliper Technical Support (see page 2).For specific information about an error or warning message, clickone of the links below.General Errors• Device is Disconnected• Plate Carrier Motion Blocked• Home Timeout• Move Timeout• Pressure Leak Detected• Focus FailedLabChip GX Warnings• IV Check Failed• Current Leakage Check Failed• Chip Temperature WarningDevice is DisconnectedThis error message indicates that there is no communicationbetween the software and the specified device.Possible Causes1. Cable between computerand instrument unplugged.2. Instrument power loss.3. Computer went intohibernation.Recommended ActionsVerify that the USB communication cable is secure.Verify the power cord is plugged in.Press the Power button on the LabChip GX instrument.See page 222.Restart the LabChip GX software.If the problem is not resolved, contact CaliperTechnical Support (see page 2).P/N 127170 Rev. 00 LabChip GX User Manual Caliper Life Sciences, Inc.