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Company | Group Management | Group Financial | Corporate Governance | Report of the | Boards/Mandates | Additional Information<br />
Report Statements Supervisory<br />
Board<br />
Arvato<br />
In 2009 the media and communications service provider<br />
Arvato fell slightly short of the high revenue levels achieved<br />
in the previous year primarily due to lower order volumes<br />
and customer insolvencies; operating EBIT was also down<br />
year on year. Revenues of €4.8 billion were 3.3 percent lower<br />
than the previous year (€5.0 billion) and operating EBIT was<br />
€345 million, compared to €369 million in the previous year<br />
(-6.5 percent). Th e return on sales was 7.1 percent (previous<br />
year: 7.4 percent). Arvato had 60,323 employees at year-end<br />
(December 31, 2008: 62,591).<br />
In the year under review, Arvato was largely able to off set the<br />
loss of revenues caused by the impact of the economic crisis<br />
thanks to new orders and extended services. Process and cost<br />
optimizations implemented at an early stage also had a positive<br />
eff ect on operating EBIT.<br />
Arvato Services performed diff erently in individual markets<br />
and segments: while the service center activities in France were<br />
expanded further, the customer care businesses in other core<br />
markets reported lower volumes on existing contracts. Arvato<br />
Services comprehensively expanded its logistics network in<br />
2009, for example with dynamically growing supply chain<br />
management activities in China and India, the takeover of a<br />
telecommunications logistics provider in Germany and the<br />
establishment of a European distribution center in Gütersloh<br />
for customers from the games industry. Despite falling advertising<br />
budgets, the customer retention businesses achieved further<br />
growth in revenues and operating EBIT, and international<br />
fi nancial services also performed well.<br />
Arvato Print gained additional market shares in 2009. Whereas<br />
the Arvato print units in Germany and the U.S. performed<br />
relatively well in a diffi cult market situation, the businesses in<br />
Southern Europe were under pressure. Arvato Print continued<br />
to drive forward development to become an integrated service<br />
provider for all aspects of print production. For example, the<br />
Print Group added the print management business segment<br />
to its service portfolio, and with Reader Digest Inc., gained<br />
its fi rst major international customer in this growth segment.<br />
Th ere were impairments on the Prinovis gravure printing group,<br />
which Arvato operates in conjunction with Gruner + Jahr and<br />
Axel Springer AG, and also on the print business in Italy. Th e<br />
Prinovis businesses in the U.K. performed well, whereas the<br />
performance in Germany was marked by the diffi cult market<br />
situation and restructuring measures.<br />
Bertelsmann Annual Report 2009<br />
Revenue Breakdown<br />
5.0<br />
4.0<br />
3.0<br />
2.0<br />
1.0<br />
0<br />
Th e production and service businesses dealing with digital storage<br />
media remained stable in 2009. Despite globally declining<br />
CD and DVD production volumes, Arvato Digital Services was<br />
able to increase its own market share by consistently expanding<br />
its integrated range of solutions. In addition, the international<br />
production capacities for the high resolution Blu-ray format<br />
were further expanded. In Germany, Arvato Digital Services<br />
expanded its service portfolio by taking over Universal Music<br />
Group’s central media archive. Th e electronic software distribution<br />
business segment was strengthened through the takeover<br />
of the Canadian technology provider Protexis and the establishment<br />
of further Microsoft webshops in Europe and Australia.<br />
Th e Inmediaone direct marketing organization increased its<br />
revenues and operating EBIT in 2009, and through its subsidiary<br />
Wissenmedia, acquired the rights to the Brockhaus brand,<br />
including all content and inventory. Th e IT service provider<br />
Arvato Systems also reported a positive balance sheet, having<br />
maintained last year’s good operating EBIT.<br />
Revenues by Region in percent*<br />
10.8 U.S.<br />
€5.0 billion<br />
2008 Change<br />
2009<br />
40.9 Other<br />
European countries<br />
(0.1) %<br />
* Without intercompany revenues<br />
0.0 %<br />
(3.2) %<br />
Exchange rates Portfolio- Organic<br />
and other<br />
effects<br />
growth<br />
€4.8 billion<br />
6.1 Other countries<br />
42.2 Germany<br />
67