10.08.2012 Views

Values

Values

Values

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

Company | Group Management | Group Financial | Corporate Governance | Report of the | Boards/Mandates | Additional Information<br />

Report Statements Supervisory<br />

Board<br />

Arvato<br />

In 2009 the media and communications service provider<br />

Arvato fell slightly short of the high revenue levels achieved<br />

in the previous year primarily due to lower order volumes<br />

and customer insolvencies; operating EBIT was also down<br />

year on year. Revenues of €4.8 billion were 3.3 percent lower<br />

than the previous year (€5.0 billion) and operating EBIT was<br />

€345 million, compared to €369 million in the previous year<br />

(-6.5 percent). Th e return on sales was 7.1 percent (previous<br />

year: 7.4 percent). Arvato had 60,323 employees at year-end<br />

(December 31, 2008: 62,591).<br />

In the year under review, Arvato was largely able to off set the<br />

loss of revenues caused by the impact of the economic crisis<br />

thanks to new orders and extended services. Process and cost<br />

optimizations implemented at an early stage also had a positive<br />

eff ect on operating EBIT.<br />

Arvato Services performed diff erently in individual markets<br />

and segments: while the service center activities in France were<br />

expanded further, the customer care businesses in other core<br />

markets reported lower volumes on existing contracts. Arvato<br />

Services comprehensively expanded its logistics network in<br />

2009, for example with dynamically growing supply chain<br />

management activities in China and India, the takeover of a<br />

telecommunications logistics provider in Germany and the<br />

establishment of a European distribution center in Gütersloh<br />

for customers from the games industry. Despite falling advertising<br />

budgets, the customer retention businesses achieved further<br />

growth in revenues and operating EBIT, and international<br />

fi nancial services also performed well.<br />

Arvato Print gained additional market shares in 2009. Whereas<br />

the Arvato print units in Germany and the U.S. performed<br />

relatively well in a diffi cult market situation, the businesses in<br />

Southern Europe were under pressure. Arvato Print continued<br />

to drive forward development to become an integrated service<br />

provider for all aspects of print production. For example, the<br />

Print Group added the print management business segment<br />

to its service portfolio, and with Reader Digest Inc., gained<br />

its fi rst major international customer in this growth segment.<br />

Th ere were impairments on the Prinovis gravure printing group,<br />

which Arvato operates in conjunction with Gruner + Jahr and<br />

Axel Springer AG, and also on the print business in Italy. Th e<br />

Prinovis businesses in the U.K. performed well, whereas the<br />

performance in Germany was marked by the diffi cult market<br />

situation and restructuring measures.<br />

Bertelsmann Annual Report 2009<br />

Revenue Breakdown<br />

5.0<br />

4.0<br />

3.0<br />

2.0<br />

1.0<br />

0<br />

Th e production and service businesses dealing with digital storage<br />

media remained stable in 2009. Despite globally declining<br />

CD and DVD production volumes, Arvato Digital Services was<br />

able to increase its own market share by consistently expanding<br />

its integrated range of solutions. In addition, the international<br />

production capacities for the high resolution Blu-ray format<br />

were further expanded. In Germany, Arvato Digital Services<br />

expanded its service portfolio by taking over Universal Music<br />

Group’s central media archive. Th e electronic software distribution<br />

business segment was strengthened through the takeover<br />

of the Canadian technology provider Protexis and the establishment<br />

of further Microsoft webshops in Europe and Australia.<br />

Th e Inmediaone direct marketing organization increased its<br />

revenues and operating EBIT in 2009, and through its subsidiary<br />

Wissenmedia, acquired the rights to the Brockhaus brand,<br />

including all content and inventory. Th e IT service provider<br />

Arvato Systems also reported a positive balance sheet, having<br />

maintained last year’s good operating EBIT.<br />

Revenues by Region in percent*<br />

10.8 U.S.<br />

€5.0 billion<br />

2008 Change<br />

2009<br />

40.9 Other<br />

European countries<br />

(0.1) %<br />

* Without intercompany revenues<br />

0.0 %<br />

(3.2) %<br />

Exchange rates Portfolio- Organic<br />

and other<br />

effects<br />

growth<br />

€4.8 billion<br />

6.1 Other countries<br />

42.2 Germany<br />

67

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!