Career Development Service - Cranfield School of Management ...

Career History:
Pacific Online Limited: Assistant Intern of the PCLADY.com - Guangzhou, China (Jan 2009 - Apr 2009)
Pacific Online, together with its subsidiaries, provide internet advertising services in China. PClady offers lifestyle-related services
and product information tailored to women's interests. A leader in the network media industry.
� Participated in the daily editing of the website and independently managed the online forum, helping to improve the image of the website and
gained an insight into the workings of the mass media industry.
� Organised and managed marketing events between online customers and advertisement sponsors by using organisation and negotiation
skills.
� Produced daily reports on click-through rates of the website and analysed the customer segmentation with basic marketing methods by
various profiles, including demographics and lifestyle.
Fuji Xerox of Shanghai Limited (Guangzhou): Trainee in Customer Service Department - Guangzhou, China (Oct 2008 - Dec 2008)
Fuji Xerox of Shanghai is a joint venture by Fuji Xerox (China), Shanghai Shen Bei Office Machinery Company, Fuji Film (China), and
Shanghai Jiu Shi Company. It is a leading office machinery enterprise in China.
� Undertook practical market research, collecting after sales data and customer profile information by visiting several companies and stores,
learning how to communicate and develop long-term customer relationships.
� Conducted several customer satisfaction surveys by phone using various techniques and compiled reports, using appropriate language for
the customer relationship management team to understand the analysis.
� Arranged machine installation and repair appointments between customers and related departments, using soft skills to assist customers
who were having difficulties.
Dongguan Keda Network Company: Assistant Receptionist - Dongguan, China (Aug 2006 - Sep 2006)
Keda Network focusses on software design and information consultancy, one of the most developing and successful private
enterprises in Dongguan.
� Developed personal communication skills, contacting customers for feedback on the company and its products.
� Helped Keda establish positive relationships with clients by providing detailed product information to potential customers using suitable
persuasive approaches and negotiation skills. Received good feedback for contribution from various clients, achieving the award of 'Best
Intern of Keda Network Company 2006' Summer internship programme.
� Acquired practical knowledge of an office environment, including diary management skills.
For more information, or to contact the team about any of our students, visit www.cranfieldsomcareers.info/contactus Page 2 of 2