Career Development Service - Cranfield School of Management ...

Career History:
Loughborough University: Final Year Dissertation Project - Loughborough (Oct 2008- Jun 2009)
Loughborough University is among the top 10 universities in the UK; with over 10,000 students pursuing a Bachelor�s level or
equivalent degree, with over 67 programmes to select from.
� Conducted research in assessing the extent to which the UK airline industry would become more efficient after the break-up of BAA airports.
This involved using Data Envelopment Analysis and Stochastic Frontier Analysis software to calculate efficiency scores for each of the 40
UK airports and comparing results generated using ratio analysis.
� Outcome of the findings was that although BAA airports were productively efficient by more than 90%, the overall efficiency fell due to
mismanagement between employees and customers; particularly, the IRR values for some of the London-based BAA airports seemed to be
negative, suggesting inefficiency. Achieved 1st class grade for this work.
Bradford Metropolitan Council: Administrative Officer - Bradford (Summer 2007 and 2008)
Tasked with inputting data, filing, taking customer appointments and managing mail, which helped to perfect organisation skills.
� Promoted from working as an assistant administrator of the bus depot department to being administrator of Bradford Council�s southern
area in summer 2008.
� Met targets, working within a team of six and cross-functionally, by contacting customers through email and letters, reducing the level of
customer complaints from 34% to 2%. This was achieved through responding quickly to complaints from local residents, demonstrating an
understanding of the local community and by helping to bridge the gap between the council management and local residents.
Face to Face Fundraising: Commercial Trainee and Fundraiser - Sydney (Jan 2006 - Jun 2006)
Face to Face Fundraising is one of the leading and successful commercial institutions promoting various charities and social causes
by employing over 5,000 fundraisers in Australia.
� Performed fundraising campaigns for Cancer Research by spreading cancer awareness effectively, through targeted advertising and use of
emotive and persuasive language to increase cancer research donors; contributing to 35% of the total growth of cancer donors weekly.
The Young Enterprise, Heckmondwike Grammar School: Secretary - UK (Oct 2004 - Jun 2005)
A self-owned company named Fleur-t with four other shareholders, wide product portfolio that included trinkets brooches, greetings
cards and home accessories.
� Co-ordinated within a team of five the administration of company, which won 1st prize within the Kirklees Council. Competed at county level
gaining an environmental prize for the product.
� Gained insight into market survey methods carried out to devise product�s pricing strategy; product innovation techniques during
manufacturing process and, after receiving customer feedback, through efficient customer service.
� Refined customer relationship management, increasing sales and generating �1,000 profit at the end of the first financial year.
For more information, or to contact the team about any of our students, visit www.cranfieldsomcareers.info/contactus Page 2 of 2