Career Development Service - Cranfield School of Management ...

Career History:
Bankphb Plc: Retail Branch Manager - Lagos, Nigeria (Jul 2007 - Sep 2009)
Bankphb is a leading Nigerian Bank with branches in the largest West African countries and Europe with strategic focus in retail and
commercial banking.
� Pioneered the strategic structure of a retail banking branch and led a team of eight to achieve over 75% of US$500m financial target by
acquiring new retail customer accounts for the branch.
� Formulated a retail marketing and business strategy that led to the acquisition of over 15,000 new accounts using market storms, house to
house visits and telemarketing campaigns.
� Achieved 100% of consumer credit target by motivating and training the team to aggressively market a list one consumer credit loan to every
new account opened with 90% recovered within one year of disbursement.
� Managed the strategic recruitment and selection of the team, including development aspects such as training, mentoring and performance
appraisals, achieving maximum performance within the team.
United Bank for Africa Plc: Profit Centre Manager - Private Banking Group - Lagos (Sep 2005 - Jan 2007)
United Bank for Africa is the product of the merger of Nigeria�s third and fifth largest banks, with a presence in the most influential
countries in the world and operating a one stop financial service strategy.
� Co-ordinated staff for UBA Chevron Texaco Community, Lekki branch and initiated a strategic plan to target Chevron Texaco contractors
and offer LPO finance and commercial credit, which helped in meeting 65% of income target within six months.
� Developed a new account acquisition plan that helped to capture 50% of market share within three months of operation, through using
marketing techniques such as telemarketing, office to office distribution and direct mailing.
� Received recognition letter from executive management for outstanding performance and target achievement for the financial year.
� Led a team of six and handled all aspects of training, mentoring and performance appraisals, improving motivation levels and commitment.
As a result of effective management, the team revitalised the range of financial products and services, effectively communicating a new
range of non-banking investment options to consumers.
Broad Bank Limited: Team Member - Lagos (Jan 2004 - Jun 2005)
Broad Bank merged with Union Bank Plc in 2005 to form a strong financial powerhouse in the Nigerian Banking Industry.
� Part of the marketing team of five with the key function of handling all credit analysis and new account acquisition strategies with the aim of
improving sales and providing detailed information to the management team.
� Responsible for the preparation of cash-flow analysis for the credit approval team which was successfully used for ALCO meetings,
ensuring accuracy and efficiency.
� Offered financial advisory services to clients through restructuring of existing credit lines and advising on which loan facilities should be
accessed from the bank, ensuring a high standard of customer service.
� Analysed Risk Asset portfolio for lending customers and computed the credit score cards for the unit.
Africa Development Insurance Company: Team Member - Lagos, Nigeria (Mar 2003 - Dec 2004)
African Development Insurance is the fifth indigenous insurance company in Nigeria, offering both life and general business
insurance, with a strong presence in the market of marine insurance.
� Assisted in business development, marketing and liability generation for the insurance company endowment fund and general business
insurance, developing various marketing techniques and methods.
� Handled and issued unit reports and daily reviews of new business records, which were used to evaluate performance.
� Undertook insurance risk assessments and carried out a daily evaluation of the departmental risk profile, providing details to management
for review.
Accord Mortgage Limited: Customer Service Officer - Nigeria (Sep 1999 - Mar 2003)
Accord is a family owned mortgage firm established in 1975. The firm is highly reputable in mortgage investment and real estate.
� Assisted with the opening of new mortgage accounts following regulated procedures, and carried out general administrative duties,
improving organisational skills.
� Handled customer complaints and enquiries for the firm, ensuring a high level of customer service was delivered, through offering flexible
solutions to problems.
� Responsible for the assessment and handling of National Housing Funds loans, maintaining consistency.
� Managed the main information desk and support services, which aimed to resolve all customer problems quickly and efficiently, and
developed techniques to deal with consumer issues.
For more information, or to contact the team about any of our students, visit www.cranfieldsomcareers.info/contactus Page 2 of 2