Career Development Service - Cranfield School of Management ...

Career History:
Mothercare UK Ltd: International Range Merchandise Assistant -���������������������������- ����������
One of the market leaders in mother and baby care employing around 5,000 employees in the UK.
� Delivered support to international strategy, by keeping up-to-date Excel reports, using Phoenix software and JDA, to analyse stock levels
and pricing. This was achieved by tracking and analysing stock in order to maximise on-time delivery of franchise orders, as well as
providing a high level of customer service. This resulted in achieving the department targets, as well as retaining customer satisfaction.
� Liaised regularly with international suppliers (A&J, MCS and Blues), regarding factors which affected the companies targets, with downturn
in high street spending being the main issue. This ensured up-to-date records on the supply chain, which was then communicated to
franchisees.
� Worked in a team of six, to develop range plans in preparation for quarterly franchisee meetings in the UK, (involving up to 50 countries),
which showcased the range for the following year.
� Resolved franchisees problems by actively listening, identifying issues and evaluating alternatives which resulted in customer satisfaction
and loyalty.
Creseada International: Human Resource Assistant - Nigeria (Jul 2007- Sep 2007)
An SME air-freight company, employing around 200.
� Delivered effective administrative support within the company by working with staff from various departments such as IT and the warehouse
team and then reporting to the human resource officer.
� Involved in reviewing salaries and bonuses, by providing a list of employees based on criteria such as completion of the career development
programme and the achievement of targets.
� Maintained up-to-date information, which required a level of diplomacy and good relationship skills with staff, in order to acquire the relevant
data.
� Identified the necessity to compile a database to efficiently store staff records. Advised the IT team about the possible creation, which was
presented to the CEO and at time of leaving was being considered for implementation.
� Dealt with staff grievances and was involved with confidential information, which necessitated a great deal of tact in order to deal with
situations where disciplinary procedures were sometimes required.
� Worked in a small team of two, along side the customer service manager in identifying the interpersonal training needs of the front desk
staff.
Deloitte & Touche: Human Resource Assistant - Nigeria (Jul 2005 - Aug 2005)
One of the largest audit companies in Nigeria, employing over 2,000.
� Worked in a team of five students, with two line managers from the company, to draw up a job description for a junior accountant role, which
had to include headings such as title, role description, qualifications and key performance indicators, which resulted in a number of
applications for the position.
� Involved in preparing advertisements, short listing candidates and arranging interviews for line managers, which would translate into the best
candidate being offered the position.
� Maintained staff records by keeping detailed information of every employee, developing an understanding of ethics, which made it easier at
the time of performance reviews and identifying areas for development.
For more information, or to contact the team about any of our students, visit www.cranfieldsomcareers.info/contactus Page 2 of 2