Career Development Service - Cranfield School of Management ...

Career History:
Skye Bank Plc: Relationship Officer, Corporate Banking Group - Lagos, Nigeria (Aug 2005 - Sep 2009)
With a balance sheet size of US$7bn, Skye Bank is one of Nigerian�s top 10 banks and is fast expanding into other West African
countries with similar business cultures to Nigeria.
� Took ownership of customers��transactions across different units in the bank from start to finish, improving the overall quality of service and
developing a positive relationship with customers, thereby achieving an average increase of 12% per customer�s trade businesses.
� Involved in growing the team's quality risk assets to about US$60m by analysing customers��financial situation to determine credit rating and
presenting the worthwhile requests to the management credit committee for approval.
� Instrumental in the cross selling of retail banking services including work place banking (e-salary payments, personal loans, credit cards) to
corporate customers, building on the team's quality relationships with clients. These banking services were for the benefit of employees,
assisting to improve workforce commitment.
Regent Bank Plc: Relationship Officer, Retail Banking - Lagos, Nigeria (Jan 2005 - Jul 2005)
Regent Bank, a commercial bank in Nigeria was re-branded and re-positioned in the fourth quarter of 2004, to compete aggressively in
the market until its merger with StanbicIBTC in 2006.
� Headed a team of three that contributed significantly to a 20% increase in deposit liability of the bank�s retail unit within a six month period,
achieving a targeted customer acquisition plan through providing positive customer relationship management experiences.
� Led and motivated the team to bring about a reduction in customer complaints, increasing customer retention and referrals using fresh and
revitalised customer service to give customers confidence in the bank.
Shell Petroleum Development Company Limited (SPDC): Contract Staff, Community Liaison Officer - �Port Harcourt, Nigeria (Jul 2002 -
Mar 2004)
One of the world�s major oil producing companies, Shell Companies in Nigeria are involved in a diverse range of businesses.
� Involved in continuous negotiations with key community leaders on projects to be carried out in their communities as part of SPDC�s
corporate social responsibility programme, successfully achieving a 10% cost reduction in downtime payments for Shell. Developed
communication and conflict management skills.
� Responsible for inspection of community projects, maintained and updated a database on all payments to contractors, key community
leaders and joint venture contractors to ensure compliance with budget. Informed and updated the group heads on finances utilised, gaining
support and approval for any increases in budgeted costs prior to utilisation.
� Prepared weekly, monthly and quarterly progress reports on payments and community projects for the group head's presentation in
management quarterly business reviews (QBR). Progress reports assisted management in taking decisions on present and future projects.
For more information, or to contact the team about any of our students, visit www.cranfieldsomcareers.info/contactus Page 2 of 2