Career Development Service - Cranfield School of Management ...

Career History:
Shanghai NTT Telecommunications Engineering Co., Ltd., (SNTE): Assistant Engineer (Customer Service Division) - Shanghai, China
(Apr 2005 - Jul 2009)
SNTE is a joint venture established by China Telecom Group, Shanghai Telecom Corporation and NTT Communications Corporation
(both of which are amongst the biggest telecoms corporations in the world).
� The company provides customers with high-quality services in consultation and network solutions.
� Managed the PHS repair-centre with a team of seven, responsibilities included arrangement of repairs, communications between
contractors and two clients; Alcatel-Lucent and ZTE, management of accessories stock, translation of repair reports and logistics of
returned products.
� Maintained the mail-hosting project (creating and administering the email system for customers) for more than 30 companies including
Panasonic and ANA. Solved several troublesome problems for customers, e.g, international email, which had been blocked due to
Government control, this was resolved through working closely with engineers within the client organisations to analyse and identify the root
cause. Following this, emails were re-routed to a sever in Japan and sent back via a direct line.
� Responsible for collecting and analysing financial data of the customer service division and forecasting the revenue of the fiscal year, to
assist the Board of Directors in adjusting their business plan.
China Construction Bank (CCB): Accountant - Suzhou, China (Aug 2003 - Mar 2005)
CCB is one of the 'big four' banks ranked as the second largest bank in China and the second largest in the world by market
capitalisation.
� Conducted foreign exchange and local currency accounting activities with three accountants, approaching approximately 200 customers.
� Assisted a credit manager, who was in charge of looking after clients from Japanese organisations, to develop new and maintain existing
customers. Took part in negotiations, prepared information prior to meetings and interpreted/translated at meetings all documentation, for
the manager. Improved communication skills from this process.
Nanjing Fujitsu Nanda Software Technology Co., Ltd., (FNST): Translator (Part-time) - Nanjing, China (Jun 2002 - Apr 2003)
FNST is a joint venture established by Fujitsu and Nanjing University and is the only Research & Development centre of systems and
basic software development for Fujitsu China.
� Translated technical documents and interpreted at five conferences and new product launches, improving computer skills and Japanese
language ability.
For more information, or to contact the team about any of our students, visit www.cranfieldsomcareers.info/contactus Page 2 of 2