DRAFT

2010 MEDICAID BUS PASS USER SURVEYA telephone survey of Medicaid bus pass users was conducted in May 2010. PSTA offers free monthly buspasses to eligible Medicaid recipients. Medicaid recipients who are able to use the fixed-route service canuse these bus passes to complete their Medicaid trips. The phone survey served two major purposes, togather information on bus pass recipient use of the free bus passes and to ascertain general customersatisfaction levels from this user group.Survey ApproachThe method for surveying Medicaid bus pass users was to ask a given set of questions from a standardsurvey instrument by a trained surveyor via telephone. The sample of bus pass recipients was randomlyselected from a complete list of 5,623 PSTA Medicaid bus pass users. The telephone surveyor recordedthe answers to the corresponding questions on the survey instrument. The final results on the papersurvey instrument were then input into a database for analysis purposes. Table 5-2 presents the surveyresponse rate by question.Medicaid Bus Pass Survey ResultsA total of 56 completed surveys were collected for this telephone survey. The survey was divided intothree sections with a total of 13 questions. Survey results are documented in the following section and acomparison with the results of comparable questions from the 2010 on-board survey is provided whereapplicable.Section A: Questions about PSTA Fixed-Route Bus Service UseQuestion 1 asked respondents to provide the main reason they use PSTA fixed-route service.Respondents were allowed to select more than one response for this question. As shown in Figure 5-1,while the use of bus passes for doctor or medical appointments was indicated by 84 percent of theMedicaid bus pass recipients, shopping and work were referenced by 48 percent and 25 percent,respectively. This result shows that the Medicaid bus pass recipients do not always use the pass formedical trips, but tend to use the pass for other reasons, as well.Tindale-Oliver & Associates, Inc.September 20105-10Pinellas Suncoast Transit AuthorityTransit Development Plan