DRAFT

Question 5 was an open-ended question that asked respondents how the Medicaid bus pass program hasimproved their ability to travel throughout the county. For analysis purposes, answers to this question wereorganized into three categories. Those three categories include “Makes travel throughout the countypossible,” “Makes travel throughout the county easier,” and “Other.” The results to this question are shownin Figure 5-5.Figure 5-5Ability to Travel Throughout CountyOther29%Makes travelthroughout countypossible38%Makes travelthroughout countyeasier33%Section B: Customer ServiceQuestion 6 on the survey asked respondents to rate PSTA service. Respondents were given a list of eightservice-related criteria to rate as either “Very Poor,” “Poor,” “Fair,” “Good,” or “Very Good.” Therespondents could select their response by circling a number from 1 to 5, with 1 being “Very Unsatisfied”and 5 being “Very Satisfied.” The ratings of all the respondents were then averaged to obtain a final scorefor each criterion. The highest scores were given to bus safety, bus operator’s courtesy, and buscleanliness. Each of those categories received average rating scores above 4.0. The quality of shelter andshade at bus stops, transfer timing, temperature on the bus, and service frequency each received ratingsbelow 4.0. The final criterion, the rider’s overall satisfaction with PSTA service received an average scoreof 4.3. Figure 5-6 shows all eight categories and their respective average rating scores.Tindale-Oliver & Associates, Inc.September 20105-14Pinellas Suncoast Transit AuthorityTransit Development Plan