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improvements, and PSTA Board meetings. Passengers are afforded the opportunity to usevarious PSTA services and participate in commuter programs.20. Customer Service: The PSTA information line receives more than 1,200 calls per dayMonday through Saturday, and more than 500 calls on Sundays and Holidays. Customerservice personnel staff offices at Park Street Terminal, Grand Central Station, and WilliamsPark where bus passes are sold, route and schedule information is available, and assistanceis provided for passenger questions and concerns.21. Community Programs: Staff participates in education programs, including new riderassistance for supported employment and social service programs.22. Bus Operations: Each bus operator receives customer service training and uses a formknown as “From the Driver Seat.” This provides an opportunity to document passengers’complaints, concerns, or requests, as well as issues that arise during daily service provision(e.g., proposed passenger amenities, damaged bus stops, additional areas of concern, etc.).Supervisors review these forms with an opportunity for further review, investigation, andaction.23. University of Tampa Class Marketing Project: During the 2010 spring semester, PSTAworked with two University of Tampa undergraduate classes: a public relations class and anadvertising class. Each class had a team of four to six students that created a public relationsor advertising campaign for PSTA. PSTA staff provided data and support to each teamthroughout the semester. The students performed primary and secondary research for theirprojects. Staff also attended their final presentations to provide feedback and comment.Tindale-Oliver & Associates, Inc.September 20105-5Pinellas Suncoast Transit AuthorityTransit Development Plan