konkurentunarianoba. xarisxisa da proeqtis menejmenti
konkurentunarianoba. xarisxisa da proeqtis menejmenti
konkurentunarianoba. xarisxisa da proeqtis menejmenti
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ogor SevarCioT sworad konfliqtis situaciaSi<br />
urTierTqmedebis strategiebi?<br />
• konfliqtSi CarTul mxareTa resursebis Sesabamisobis<br />
Sefaseba<br />
• konfliqtis ga<strong>da</strong>wyvetis etapebi, urTierTsasargeblo<br />
SeTanxmebebis moZebna<br />
• oponentze <strong>da</strong> mis qcevaze zemoqmedebis gzebi <strong>da</strong><br />
sakuTari mosazrebebis argumentirebuli <strong>da</strong>cva<br />
• sakuTati interesebis argumentacia, Tav<strong>da</strong>jerebuli<br />
Txovna <strong>da</strong> Tav<strong>da</strong>jerebuli uari<br />
• konstruqciuli kritika<br />
konfliqtis efeqtiani ga<strong>da</strong>wyvetis gzebi klientTan<br />
<strong>da</strong> saqmian partniorebTan urTierTobisas<br />
• unari, iyo sando, yuradRebiani <strong>da</strong> `mudmivi~<br />
klientTan urTierTobisas<br />
• efeqtiani gunduri muSaoba, konfliqtebis gareSe,<br />
rogorc kompaniis komerciuli warmatebis piroba<br />
• klientebTan konfliqtur situaciaSi `sworad~<br />
reagirebis xerxebi<br />
• winakonfliqturi situaciebis gzebi<br />
`arasando~ konfliqtebTan efeqtiani muSaobis unar<br />
– Cvevebi<br />
• klientebis mxri<strong>da</strong>n manipulaciis SemTxvevaSi<br />
reagirebis gzebi;<br />
• stresul <strong>da</strong> konfliqtur situaciebSi emociuri<br />
TviTreguleciis gzebi.<br />
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