INTERNATIONAL - Perpustakaan Universitas Mercubuana

Reason for rejecting certain Airlines (%)
DOMESTIC
Total Y6 CT GA QZ 3Y JT RI MZ 6D SJ IW XN Lainnya
Safety reason 40.6 44.7 22.7 12.7 27.3 45.5 41.2 45.7 35.0 38.5 46.8 45.9 46.8 37.5
Punctuality 28.8 39.3 9.1 12.7 30.3 9.0 45.9 31.9 28.2 21.8 29.4 24.6 21.0 25.0
Schedule 20.8 21.0 36.4 22.8 15.2 28.4 10.6 22.3 26.5 16.7 11.9 19.7 32.3 37.5
NNetwork t k 20 20.33 13 13.77 40 40.99 21 21.55 24 24.22 26 26.99 88 8.8 12 12.88 32 32.55 37 37.22 13 13.55 24 24.66 22 22.66 25 25.00
Value for money 16.9 15.0 15.9 32.9 6.1 12.7 15.3 26.6 17.1 14.1 12.7 18.9 17.7 25.0
Aircraft noise 15.0 25.7 4.5 1.3 15.2 5.2 12.9 10.6 12.0 14.1 14.3 23.0 12.9 25.0
Less Promotion 14.9 10.0 11.4 11.4 9.1 37.3 8.8 5.3 15.4 19.2 14.3 16.4 24.2 12.5
Reservation 13.7 9.3 38.6 35.4 27.3 19.4 5.9 11.7 11.1 12.8 10.3 13.9 8.1 0.0
Seat comfort 11 11.77 12 12.77 18 18.22 38 3.8 91 9.1 97 9.7 16 16.55 11 11.77 60 6.0 11 11.55 15 15.99 13 13.99 32 3.2 12 12.55
Flight cancelation 11.0 8.7 25.0 1.3 18.2 9.7 17.6 12.8 12.8 11.5 14.3 4.9 6.5 0.0
Aircraft age 10.7 11.7 11.4 0.0 0.0 11.9 9.4 8.5 17.9 9.0 14.3 10.7 9.7 12.5
Brand image 10.5 10.0 6.8 1.3 9.1 23.9 21.8 8.5 6.8 6.4 3.2 3.3 11.3 25.0
Meal service availability 10.1 7.0 0.0 0.0 24.2 10.4 27.1 7.4 6.0 10.3 8.7 11.5 3.2 0.0
Expensive 9.5 6.3 13.6 55.7 3.0 6.7 3.5 6.4 3.4 15.4 6.3 7.4 8.1 12.5
Cabin ambience 9.0 16.0 9.1 1.3 12.1 4.5 8.2 11.7 5.1 6.4 7.9 10.7 1.6 0.0
Check‐in and boarding time 8.0 13.0 4.5 15.2 9.1 3.7 8.2 4.3 4.3 0.0 8.7 9.8 3.2 12.5
Staff Professionalism 7.5 6.7 2.3 3.8 12.1 8.2 8.8 9.6 5.1 6.4 9.5 8.2 9.7 12.5
Cabin crew attitude 5.8 5.0 2.3 3.8 21.2 6.7 4.1 9.6 4.3 6.4 6.3 6.6 1.6 12.5
Cabin crew appearance pp
3.8 5.0 11.4 7.6 0.0 4.5 0.6 1.1 5.1 5.1 2.4 4.1 0.0 0.0
Baggage handling 3.1 4.7 4.5 7.6 0.0 4.5 3.5 0.0 2.6 0.0 3.2 0.8 1.6 0.0
Quality of meal 2.2 3.7 0.0 1.3 6.1 2.2 3.5 0.0 0.9 2.6 1.6 0.8 1.6 0.0
Others 3.0 2.7 0.0 16.5 3.0 3.7 4.1 0.0 1.7 0.0 0.8 0.8 3.2 12.5
n 1367 300 44 79 33 134 170 94 117 78 126 122 62 8
Responden menolak GA mayoritas karena persepsi harga mahal dan menolak
airline lain mayoritas karena faktor safety dan punctuality
40 Prepared by JKTCMR - TD
Q10bXQ11. Reason X Which airlines would you NOT consider to
fly for domestic travel ? [MA]
Multiple Answer